Grammy Week Ticketing Lead

Recording Academy; Santa Monica (CA); Hybrid; USD 36,000 - 39,000; Part time

Job summary

Recording Academy seeks a detail‑oriented Ticketing Operations Lead to support the 2027 Grammy Awards. You’ll coordinate internal ticket orders, oversee external requests, and manage week‑of‑show logistics and accounts.

Reporting to senior leaders, you will build workflows, supervise onsite staff, and ensure accurate invoicing and inventory control across multiple Affiliates and partners.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Experience with Freshdesk or similar customer service platforms.
• Proficiency in Airtable and its integrated applications.
• Familiarity with various ticketing platform backends (e.g., Ticketmaster, Frontgate, AXS).
• Minimum two years of ticketing and/or event management experience required.

Responsibilities

• Oversee internal, full-cycle ticketing projects including inventory holds, order forms, and seating coordination.
• Coordinate approvals for ticket allotments with Awards and Executive Office teams.
• Develop workflows to manage special ticket requests from nominees and guests.
• Ensure contractual ticketing needs are met and right-to-buy tickets are invoiced.
• Manage President's ticket inventory and week-of-show account changes.

Skills

Ticketing systems

Customer service

Organizational skills

Communication

Problem solving

Team supervision

Education

High school diploma or equivalent

Some college preferred

Tools

Freshdesk

Airtable

Ticketmaster

Frontgate

AXS

MS Office

Adobe Acrobat

Job description

Recording Academy seeks a detail‑oriented Ticketing Operations Lead to support the 2027 Grammy Awards. You’ll coordinate internal ticket orders, oversee external requests, and manage week‑of‑show logistics and accounts.

Reporting to senior leaders, you will build workflows, supervise onsite staff, and ensure accurate invoicing and inventory control across multiple Affiliates and partners.