Contract Ticketing Operations Lead - Grammy Week

National Academy of Recording Arts & Sciences, Inc.; United States; Hybrid; USD 36,000 - 39,000; Full time

Job summary

The Recording Academy seeks a detail-oriented Tickets Operations Lead for the 2027 Grammy Awards. You will manage internal ticket orders, coordinate with multiple departments, and support external partner requests while maintaining smooth admin processes.

Flexibility is required with overtime, holidays, and weekends. Travel to Los Angeles for Grammy week is mandatory; remote work is available during specified periods. This is a temporary role ending Feb 19, 2027.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Experience with Freshdesk or similar customer service platforms.
• Proficiency in Airtable and its integrated applications.
• Minimum two years of ticketing and/or event management experience required.
• Knowledge of or experience in the music industry is preferred.

Responsibilities

• Oversee end-to-end ticketing projects including inventory holds, order forms, and digital distribution.
• Coordinate with Awards and Executive Office to approve allotments for record label and media requests.
• Build workflows to manage special ticket requests from nominees, celebrities and guests.
• Ensure contractual ticketing needs are met and right-to-buy tickets are invoiced.
• Assist with onsite ticketing operations planning and staff supervision during Grammy week.

Skills

Freshdesk

Airtable

Ticketing platforms

Microsoft Office

Adobe Acrobat

Customer service

Education

High school diploma

Tools

Ticketmaster

Frontgate

AXS

Job description

The Recording Academy seeks a detail-oriented Tickets Operations Lead for the 2027 Grammy Awards. You will manage internal ticket orders, coordinate with multiple departments, and support external partner requests while maintaining smooth admin processes.

Flexibility is required with overtime, holidays, and weekends. Travel to Los Angeles for Grammy week is mandatory; remote work is available during specified periods. This is a temporary role ending Feb 19, 2027.