Ticketing Operations Analyst - Product & UAT Specialist

AEG; Los Angeles (CA); On-site; USD 62,000 - 70,000; Full time

Benefits offered by this job

Bonus eligible

Comprehensive benefits package

401k Plan with 3% employer match

Parental leave

Job summary

AXS, a subsidiary of AEG, is seeking a Ticketing Operations Analyst – Product Operations to coordinate cross-departmental product initiatives, engage stakeholders in UAT, and manage issue tracking with product teams under the Manager, Ticketing Operations.

The role supports data cleansing and fraud monitoring, collaborates on triage and escalation of product issues, and participates in after-hours on-call rotations as needed.

Qualifications

• Excel experience required, including a familiarity with data parsing and vlookup functions.
• BA/BS Degree in Computer Science, Business Administration, or Marketing major preferred.
• 2-4 years of significant experience in live event ticketing and/or ticketing software administration may be substituted for equivalent education depending on the nature of the work experience.

Responsibilities

• Recruits, coordinates, and holds accountable the business stakeholders required to complete User Acceptance Testing (UAT) on new AXS products and features, working closely with the Product Owner and Project Managers.
• Assists with the evaluation and escalation of Global Triage bug tickets. Troubleshoots any reported issues and resolves or escalates as needed.
• Serves as overflow support to team members responsible for creating and validating fees, investigating fee variance tickets, and managing Apex user accounts.
• Assists with completing client and promoter requests for OTL sweeps, generating reports on problematic orders for clients, and coordinating the bulk cancellation of orders in violation of ticket limits.
• Participates in an on-call rotation with other department staff to assist with daily bulk refunds for rescheduled events and triaging emergency requests after hours and on weekends.
• Provides general and project-specific assistance as needed to the other Ticketing Operations staff under the supervision of the Manager, Ticketing Operations.

Skills

Excel

Data parsing

VLOOKUP

Education

BA/BS Degree in Computer Science, Business Administration, or Marketing major

Job description

AXS, a subsidiary of AEG, is seeking a Ticketing Operations Analyst – Product Operations to coordinate cross-departmental product initiatives, engage stakeholders in UAT, and manage issue tracking with product teams under the Manager, Ticketing Operations.

The role supports data cleansing and fraud monitoring, collaborates on triage and escalation of product issues, and participates in after-hours on-call rotations as needed.