Ticketing Manager - Special Events

Aeg-Worldwide; New York (NY); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401k plan with employer match

Paid holidays

Job summary

AEG Presents is seeking a Manager of Ticketing to develop scaling plans for venues, build events in ticketing software, and distribute daily counts to internal teams and artist management. The role collaborates with promoters, venues, artists, and internal stakeholders to optimize ticketing operations from on-sale through event completion.

The ideal candidate will have 4–6 years in entertainment ticketing, supervisory experience, and strong proficiency with ticketing platforms like AXS and

Qualifications

• 4–6 years in entertainment/ticketing
• Experience supervising and training staff
• Ability to work flexible nights, weekends, and holidays

Responsibilities

• Set up events in ticketing platforms with accurate builds
• Manage ticket holds and process orders for artist management
• Distribute daily ticket counts to agents and departments
• Lead box office training for events
• Develop ticketing promotions and group sales initiatives
• Oversee event ticketing and box office execution
• Support pop-up box offices for seasonal events

Skills

Ticketing systems

Box office operations

Supervisory experience

Excel proficiency

Budgeting basics

Communication skills

Tools

AXS

Ticketmaster

Microsoft Word

Microsoft Outlook

Adobe Acrobat

Job description

Company Information

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Job Summary

The Manager, Ticketing will be responsible for developing scaling plans for venues to build events in ticketing software. This position will also compile and distribute daily ticket counts to various internal departments, offices, and artist management, agents, and record labels. The Manager, Ticketing will collaborate with venues, artist management, and discount vendors to create ticket packages for shows and events. For assigned special events, this position may also be responsible for managing ticketing operations, including event setup, inventory strategy, ticket allocations, and box office execution. The Manager, Ticketing may develop and implement event-specific ticket scaling, inventory management, and promotional initiatives based on market conditions, audience demographics, and event objectives to maximize attendance and revenue. This position may also partner with promoters, venues, artists, and internal stakeholders to ensure accurate ticketing execution, oversee sales reporting, and support a seamless event experience from on-sale through event completion.

Essential Functions

• Manage the setup and configuration of events within ticketing platforms, partnering with promoters or special events teams to ensure accurate event builds and optimal ticketing strategies.
• Manage ticket holds for each event/show. Process ticket orders for artist management, record label, and internal buys.
• Prepare and distribute daily ticket counts for agents, departments and offices at AEG Presents. as needed.
• Lead and train new team members on box office operations for assigned events, including will call, guest lists, artist and promotional ticket allocations, coordination with venue management, touring personnel, and/or special event clients to ensure seamless event execution.
• Collaborate with promoters, venues, artists, and special events teams to develop and execute ticketing promotions, discount programs, and group sales initiatives that support attendance and revenue objectives.
• May be responsible for the creation of pop up box offices at seasonal shows and collaboration with special events groups on event ticketing.
• Other duties as assigned.

Required Qualifications

• 4-6 years of related work experience including experience in the entertainment industry
• Previous supervisory experience
• Experience in developing start-up box offices and strategies preferred
• Box Office Experience is a plus
• Familiarity of basic accounting and budgeting principals
• Familiarity with AXS, Ticketmaster and other ticketing platforms.
• Proficient in Microsoft Word, Excel, Outlook and Adobe Professional
• Must be organized, detail-oriented and self-motivated
• Ability to multitask, prioritize and remain calm in a fast paced environment
• Must be able to work flexible schedule including nights, weekends and some holidays
• Excellent interpersonal, written and verbal communication skills

Payscale: $71,550.96 - $88,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits

• Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

Employer does not offer work visa sponsorship for this position.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Equal Employment Opportunity Statement AEG believes in equal employment opportunities for all, regardless of race, color, religion, sex (including pregnancy, childbirth, or related medical condition), gender, national origin, age, sexual orientation, disability, veteran status, genetic information or any other legally-protected classification. It is the Company’s policy to hire and promote the most qualified applicants, make employment decisions based upon merit, and to comply with all federal, state, and local equal employment opportunity laws. AEG is also committed to maintaining a work environment free of all forms of unlawful employment discrimination and harassment. This policy governs employment and all the Company’s terms and conditions of employment, including, but not limited to, policies and practices affecting recruitment, recruitment advertising, hiring, promotion, demotion, termination, transfers, reclassification, and selection for training, compensation, benefits, Company-sponsored educational programs, and all other aspects of employment. Our policy against harassment and discrimination extends to every aspect of the work environment, including abuse of electronic mail and all other forms of communications. ADA and Disability Accommodations As part of its commitment to equal opportunity employment, and in compliance with the Americans with Disabilities Act and applicable state law, AEG does not discriminate in any way or action on the basis of disability or qualifying medical condition, nor do we condone such discrimination.