Operations Manager - United Heritage Hall

AEG Worldwide; Austin (TX); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid holidays and vacation

Sick time

401k with employer match

Flexible spending accounts

Wellness offerings

Parental leave

Life insurance

Job summary

AEG Worldwide in Austin, TX seeks an Operations Manager for the United Heritage Hall to oversee venue operations and event management. You will market shows, coordinate with the General Manager and production teams, and ensure shows are fulfilled within budget while delivering excellent guest experiences.

The role requires 4–6 years in venue operations, a BA/BS in Business Management, and proficiency with MS Word, Excel, and Outlook; a strong focus on leadership, organization, and customer

Qualifications

• BA/BS Degree (4-year) in Business Management or related field.
• 4-6 years of related work experience.
• Experience in venue and events operation, tours, including artist communication and settlements.
• Strong organizational/ project management skills with the ability to multitask and prioritize work load.
• Computer savvy and proficient in MS Word, Excel, Outlook.

Responsibilities

• Project manage shows with client or tour managers to ensure all needs are met.
• Develop policies and procedures with the operations team and oversee staff for venues and projects.
• Ensure high level of customer service and oversee day-of-show operations at venue.
• Manage office administration including staff schedules, timekeeping, and payroll discrepancies.
• Procure equipment and supplies at competitive prices; negotiate vendor contracts.
• Propose venue improvements and manage ROI analyses for capital projects.

Skills

Project management

Leadership

Communication

Time management

Education

BA/BS in Business Management

Tools

MS Word

Excel

Outlook

Job description

Operations Manager - United Heritage Hall

Austin, TX

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Job Summary

The Manager Operations will oversee operations and perform management functions at venues and events throughout the region. The Manager Operations will be responsible for day-to-day operations; marketing shows, working with the General Manager to ensure all event needs are met, and working with the production team to advance the shows at their assigned venue ensuring the artist contract is properly fulfilled within the show budget. This position will work closely with staff to provide a high-level customer service to ensure a friendly, safe environment at all events, and work with operations team on developing policies and procedures, assist with planning and cost estimates. Additionally, the Manager Operations will handle daily administration, oversee equipment and supplies inventory, and provide input on venue improvements.

Essential Functions

• Responsible for project managing shows. In constant contact with client or tour managers to make sure all needs of the show are met, addressed and resolved; review artist contracts related to production, merchandise, ticketing, and rider requirements.
• Work closely with operations team on developing policies and procedures, assisting in operations planning and cost estimates, and overseeing staff for assigned venues and projects.
• Ensure a high level of customer service, oversee day of show operations at venue. Manage backstage area of venue ensuring artist hospitality needs are met, this includes preparing greenrooms and being a resource to artists and their crew to answer any questions they may have.
• Responsible for the day-to-day office administrative work including staff schedules, timekeeping, hiring, supervising and monitoring of staff performance. Work with staff to create a friendly, safe environment at all events through proper training.
• Ensure all events have adequate equipment and supplies to function properly. Work with members of the operations team to procure these items at the most competitive price. Negotiate vendor contracts and maintain good working relationship with vendors.
• Engage in venue improvements and capital projects by providing recommendations for improvements and working with management team to obtain bids, develop ROI (Return on Investment) analyses, and oversee projects to completion. Ensure venue is ready for opening and reporting any maintenance/supply needs to GM.
• Responsible for day of show settlement, prepare invoices and handle payroll discrepancies.

Required Qualifications

• BA/BS Degree (4-year) In Business Management or related field
• 4-6 years Of related work experience
• Previous experience managing private and concert events
• Experience in venue and events operation, tours, including artist communication and settlements
• Computer savvy and proficient in MS Word, Excel, Outlook
• Strong written and verbal communication skills
• Previous management experience and strong leadership skills
• Strong organizational/ project management skills with the ability to multitask and prioritize work load
• Ability to work flexible schedule including nights, weekends, and holidays
• Music industry and live music experience preferred

Payscale: $59,564.55 - $65,000.00 annually

Bonus

This position is eligible for a bonus under the current bonus plan requirements.

Benefits

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.

Equal Employment Opportunity Statement AEG believes in equal employment opportunities for all, regardless of race, color, religion, sex (including pregnancy, childbirth, or related medical condition), gender, national origin, age, sexual orientation, disability, veteran status, genetic information or any other legally-protected classification. It is the Company’s policy to hire and promote the most qualified applicants, make employment decisions based upon merit, and to comply with all federal, state, and local equal employment opportunity laws. AEG is also committed to maintaining a work environment free of all forms of unlawful employment discrimination and harassment. This policy governs employment and all the Company’s terms and conditions of employment, including, but not limited to, policies and practices affecting recruitment, recruitment advertising, hiring, promotion, demotion, termination, transfers, reclassification, and selection for training, compensation, benefits, Company-sponsored educational programs, and all other aspects of employment. Our policy against harassment and discrimination extends to every aspect of the work environment, including abuse of electronic mail and all other forms of communications.

ADA and Disability Accommodations As part of its commitment to equal opportunity employment, and in compliance with the Americans with Disabilities Act and applicable state law, AEG does not discriminate in any way or action on the basis of disability or qualifying medical condition, nor do we condone such discrimination.