Client Services Supervisor - Arenas and Stadiums

AXS; Los Angeles (CA); On-site; USD 36,000 - 51,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401k Plan (with employer match 3%)

Paid holidays

Vacation and sick time

Parental leave

Flexible spending and health savings

Wellness offerings

Job summary

AXS, headquartered in Downtown Los Angeles, seeks a Client Services Supervisor for the Stadiums and Arenas division to elevate client success and technical support across nationwide venues. You will guide event configurations, nurture relationships, and remain current with product releases to ensure top-tier service for our venue partners.

Your role combines hands-on client support with team leadership, mentoring junior staff, and coordinating with Ticketing Services Managers to deliver

Qualifications

• High School Diploma or its equivalency (BA/BS Degree Preferred).
• 4-6 years working in live event ticketing and event programming experience.
• Problem-solving and decision-making skills in a high-pressure environment.
• Ability to balance day-to-day and multitask across multiple clients.
• Committed to collaboration and teamwork.
• Proficiency with Microsoft Office including Word, Excel, and Outlook.
• Ability to lead, mentor, and coach a team.

Responsibilities

• Assist with event and promotion configuration for full-service clients.
• Facilitate the sharing of best practices, offering advice on event and promotion configuration.
• Work as a partner with Ticketing Services Managers by developing relationships and a deep understanding of each venue and its unique challenges.
• Act as an expert on all products/services, remaining current with all new releases.
• Respond to support and services requests from client/venue.
• Troubleshoot and resolve or escalate technical support issues.
• Tracks and reports all client interactions to ensure consistent, high-quality service.
• Assist in monitoring incoming support requests and assign associated tasks to staff and provide assistance to Junior Client Services staff.

Skills

Problem-solving

Team leadership

Collaboration

Multitasking

Decision-making under pressure

Education

High School Diploma or equivalent (BA/BS preferred)

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Client Services Supervisor - Arenas and Stadiums

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events - from concerts and festivals to sports and theater - at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We're passionate about improving the fan experience and providing game-changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.

The Role

Our new Client Services Supervisor for the Stadiums and Arenas division at AXS will provide front-line, top-notch service and support for our clients at box offices nationwide. This role acts as a relationship manager and tech support; advises, assists, and advocates for ticketing venue partners and provides support for all products and services.

What Will You Do?

• Assist with event and promotion configuration for full-service clients.
• Facilitate the sharing of best practices, offering advice on event and promotion configuration.
• Work as a partner with Ticketing Services Managers by developing relationships and a deep understanding of each venue and its unique challenges.
• Act as an expert on all products/services, remaining current with all new releases.
• Respond to support and services requests from client/venue.
• Troubleshoot and resolve or escalates technical support issues.
• Tracks and reports all client interactions to ensure consistent, high-quality service.
• Assist in monitoring incoming support request and assign associated tasks to members of the staff and provide assistance to Junior Client Services staff.

What Will You Bring?

• High School Diploma or its equivalency (BA/BS Degree Preferred)
• 4-6 years Working in live event ticketing and event programming experience
• Problem-solving and decision-making skills in a high-pressure environment.
• Ability to balance day-to-day and multitask across multiple clients.
• Committed to collaboration and teamwork.
• Proficiency with Microsoft Office including Word, Excel, and Outlook.
• Ability to lead mentor, and coach a team.

Pay Scale: $31.25

Bonus:This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time:We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

What's in it for You?

• Extraordinary People – we're not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

More about AXS

AXS , a subsidiary of AEG , sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).

Headquartered in Downtown Los Angeles, California,AXS employs more than 500 professionals in multiple locations worldwide. In each location you'll find a team of dedicated, diverse employees (we’ve dubbed ourselves "Fanatix") who create groundbreaking products and services in a fun, fast-paced environment.

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you're excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Equal Employment Opportunity Statement AEG believes in equal employment opportunities for all, regardless of race, color, religion, sex (including pregnancy, childbirth, or related medical condition), gender, national origin, age, sexual orientation, disability, veteran status, genetic information or any other legally-protected classification. It is the Company's policy to hire and promote the most qualified applicants, make employment decisions based upon merit, and to comply with all federal, state, and local equal employment opportunity laws. AEG is also committed to maintaining a work environment free of all forms of unlawful employment discrimination and harassment. This policy governs employment and all the Company's terms and conditions of employment, including, but not limited to, policies and practices affecting recruitment, recruitment advertising, hiring, promotion, demotion, termination, transfers, reclassification, and selection for training, compensation, benefits, Company-sponsored educational programs, and all other aspects of employment. Our policy against harassment and discrimination extends to every aspect of the work environment, including abuse of electronic mail and all other forms of communications. ADA and Disability Accommodations As part of its commitment to equal opportunity employment, and in compliance with the Americans with Disabilities Act and applicable state law, AEG does not discriminate in any way or action on the basis of disability or qualifying medical condition, nor do we condone such discrimination.