Ticketing Lead: World‑Class Guest Experience

Ruoff Mortgage Stadium; West Lafayette (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Fort Wayne Football Club at Ruoff Mortgage Stadium seeks a Ticketing Representative Lead to oversee event ticket office operations and guide staff during shifts. You will resolve guest concerns, process transactions, and coordinate with event teams for smooth operations.

The role requires 2+ years in ticket sales, a Bachelor's degree or equivalent, and familiarity with ticketing platforms. Evening/weekend availability is expected; joining the stadium offers a dynamic sports environment.

Qualifications

• Bachelor’s degree preferred.
• Minimum of two years of ticket sales experience.
• Experience with ticketing software platforms such as vivenu, SeatGeek, Ticketmaster, or similar systems preferred.
• Demonstrated ability to build and maintain strong client relationships in a fast-paced environment.

Responsibilities

• Provide world-class customer service to guests at the Ruoff Mortgage Stadium Ticket Office.
• Oversee ticket office operations during events to ensure efficient processes and a positive guest experience.
• Sell walk-up tickets and assist guests with ticket purchases, exchanges, reprints, and general inquiries.
• Provide guidance and support to ticket office representatives throughout each shift.
• Resolve guest concerns and ticketing issues in a timely and professional manner.

Skills

Interpersonal skills

Project management

Organizational skills

Multitasking

Reliable transportation

Education

Bachelor's degree (Business/Marketing/Communications)

Tools

vivenu

SeatGeek

Ticketmaster

Job description

Fort Wayne Football Club at Ruoff Mortgage Stadium seeks a Ticketing Representative Lead to oversee event ticket office operations and guide staff during shifts. You will resolve guest concerns, process transactions, and coordinate with event teams for smooth operations.

The role requires 2+ years in ticket sales, a Bachelor's degree or equivalent, and familiarity with ticketing platforms. Evening/weekend availability is expected; joining the stadium offers a dynamic sports environment.