Stadium Ticketing & Guest Services Associate

Bass Road Sports and Entertainment; Fort Wayne (IN); On-site; USD 17,000 - 25,000; Full time

Job summary

Bass Road Sports and Entertainment is seeking a Ticketing Representative to support Ruoff Mortgage Stadium’s ticket office during events. You will provide exceptional guest service, process walk-up sales, and help guests with ticket purchases to ensure a welcoming experience.

Role requires accuracy handling cash/credit, knowledge of ticketing software, and the ability to work evenings, weekends, and holidays within a fast-paced environment.

Qualifications

• Two years of ticket office experience preferred.
• Experience with ticketing software such as vivenu, SeatGeek or Ticketmaster.
• Strong customer service and cash handling skills.
• Able to work evenings, weekends and holidays.

Responsibilities

• Provide exceptional customer service to fans at the ticket office.
• Process walk-up ticket sales with accurate transactions.
• Operate ticketing software to sell tickets for events.
• Assist guests with information and inquiries in person or by phone.
• Handle cash and card transactions accurately and securely.
• Address ticket issues promptly to ensure a positive guest experience.

Skills

Customer service

Cash handling

Communication skills

Independent worker

Tools

vivenu

SeatGeek

Ticketmaster

Job description

Bass Road Sports and Entertainment is seeking a Ticketing Representative to support Ruoff Mortgage Stadium’s ticket office during events. You will provide exceptional guest service, process walk-up sales, and help guests with ticket purchases to ensure a welcoming experience.

Role requires accuracy handling cash/credit, knowledge of ticketing software, and the ability to work evenings, weekends, and holidays within a fast-paced environment.