Ticketing Lead — Stadium Guest Experience & Operations

Ruoff Mortgage Stadium; Fort Wayne (IN); On-site; USD 42,000 - 58,000; Full time

Job summary

Ruoff Mortgage Stadium in Fort Wayne, IN is seeking a Ticketing Representative Lead to oversee ticket office operations during events and serve as the primary contact for guest inquiries. You will guide ticket office staff, ensure accurate transactions, and support smooth, guest-centered service.

This role requires a bachelor’s degree preferred and at least two years of ticket sales experience, with familiarity of vivenu, SeatGeek, or Ticketmaster.

Qualifications

• Bachelor’s degree in Business, Sports Management, Marketing, Communications, or a related field preferred.
• Minimum of two years of ticket sales experience, preferably with a sports team or organization.
• Experience with ticketing software platforms such as vivenu, SeatGeek, Ticketmaster, or similar systems preferred.
• Demonstrated ability to build and maintain strong client relationships in a competitive, fast-paced environment.

Responsibilities

• Provide world-class customer service to guests at the Ruoff Mortgage Stadium Ticket Office.
• Oversee ticket office operations during events to ensure efficient processes and a positive guest experience.
• Sell walk-up tickets and assist guests with ticket purchases, exchanges, reprints, and general inquiries.
• Provide guidance and support to ticket office representatives throughout each shift.

Skills

Interpersonal skills

Organization

Multitasking

Customer service

Communication

Education

Bachelor’s degree (Business/Marketing/Communications)

Tools

vivenu

SeatGeek

Ticketmaster

Job description

Ruoff Mortgage Stadium in Fort Wayne, IN is seeking a Ticketing Representative Lead to oversee ticket office operations during events and serve as the primary contact for guest inquiries. You will guide ticket office staff, ensure accurate transactions, and support smooth, guest-centered service.

This role requires a bachelor’s degree preferred and at least two years of ticket sales experience, with familiarity of vivenu, SeatGeek, or Ticketmaster.