Ticketing & Guest Experience Agent

Caesars Entertainment; Las Vegas (NV); On-site; USD 21,000 - 28,000; Full time

Job summary

Caesars Entertainment is seeking a Box Office Ticket Agent in Las Vegas to assist guests with ticketing needs and provide a positive first impression. You will handle ticket transactions, answer questions about shows and Caesars properties, and promote offerings across properties with a friendly, professional demeanor.

The role requires a high school diploma, customer service experience, and knowledge of Ticketmaster or similar systems. On-site opportunity at Caesars Palace and CET properties.

Qualifications

• High School graduate or equivalent.
• Minimum one-year customer service experience.

Responsibilities

• Operate ticketing system proficiently and process show ticket transactions.

Skills

Ticketing systems

Customer service

Guest interaction

Cross-property upsell

City knowledge

Hotel property awareness

Guest request liaison

Professional demeanor

Effective communication

Education

High School diploma or equivalent

Tools

Ticketmaster knowledge

Job description

Caesars Entertainment is seeking a Box Office Ticket Agent in Las Vegas to assist guests with ticketing needs and provide a positive first impression. You will handle ticket transactions, answer questions about shows and Caesars properties, and promote offerings across properties with a friendly, professional demeanor.

The role requires a high school diploma, customer service experience, and knowledge of Ticketmaster or similar systems. On-site opportunity at Caesars Palace and CET properties.