Ticketing & Customer Experience Specialist - Live Events

Oak View Group; Greensboro (NC); On-site; USD 19,286 - 24,796; Part time

Benefits offered by this job

401(k) Savings Plan and matching

Job summary

Oak View Group (OVG) is hiring a Call Center Specialist for the Greensboro venue. You will handle phone and email inquiries, assist season subscribers with exchanges and add-ons, and provide accurate information about products, services, and policies.

This role operates in a fast-paced environment with a focus on CRM and the Ticketmaster system. The position pays an hourly rate of $16.00 and requires flexibility including evenings, weekends, and holidays.

Qualifications

• 6 months to 1 year of experience in a customer service-related position preferred.
• Must be able to function in a fast-paced, high-pressure environment.
• Must have a high level of basic computer and email skills.
• Ability to interact with a diverse group of guests in a friendly and positive manner.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.
• Possess strong interpersonal and communication skills.
• Ability to work both independently and as part of a team.

Responsibilities

• Answering inbound calls and responding to emails regarding customer inquiries promptly and professionally.
• Predominantly assisting season subscribers with exchanges and add-ons.
• Providing accurate information about products, services, and policies.
• Troubleshooting and resolving customer issues efficiently and effectively.
• Handling customer complaints, escalating complex issues to supervisors when necessary.
• Maintaining detailed and accurate records of customer interactions and transactions.
• Following up with customers to ensure their issues are resolved to their satisfaction.
• Continuously updating knowledge of company products, services, and processes.
• Collaborating with team members to improve overall customer service.
• Operating and managing a multiline phone console, routing, and screening calls.
• Providing exceptional customer service to clients.
• Perform other duties and responsibilities as assigned.

Skills

Interpersonal communication

Diversity-friendly

Fast-paced environment

Computer and email skills

Tools

Ticketmaster Host

Archtics

Job description

Oak View Group (OVG) is hiring a Call Center Specialist for the Greensboro venue. You will handle phone and email inquiries, assist season subscribers with exchanges and add-ons, and provide accurate information about products, services, and policies.

This role operates in a fast-paced environment with a focus on CRM and the Ticketmaster system. The position pays an hourly rate of $16.00 and requires flexibility including evenings, weekends, and holidays.