Ticketing & Parking Concierge

Oak View Group; Macon (GA); On-site; USD 14,000 - 15,000; Part time

Benefits offered by this job

401(k) Savings Plan

401(k) matching

Job summary

Oak View Group (OVG) is a premier live entertainment company operating the Macon Centreplex venue complex in Macon, GA. The Ticketing Associate handles ticket and parking transactions, using Ticketmaster systems to process payments and verify bookings, with duties focused on evenings and weekends.

This part-time role pays an hourly rate of $10.00–$11.00 and requires strong customer service and cash handling skills.

Qualifications

• Proven experience in retail sales, cash handling, hospitality, or customer service.
• High school diploma or equivalent.
• Experience or ability to learn Ticketmaster software (TM1/Host/Archtics) and standard POS hardware.
• Ability to communicate clearly, professionally, and warmly under fast-paced, high-pressure event conditions.

Responsibilities

• Process walk-up ticket purchases, multi-attraction passes, and VIP upgrades utilizing the Ticketmaster system.
• Operate parking booth registers to sell general, valet, preferred, and oversized vehicle parking passes.
• Handle cash, credit cards, and contactless mobile payments accurately while maintaining a balanced drawer according to OVG financial compliance guidelines.
• Scan Ticketmaster digital barcodes, print physical credentials, and resolve delivery issues for pre-paid tickets or online parking reservations.
• Provide detailed information on complex layouts, seating charts, event schedules, food and beverage locations, and venue safety policies.
• Give rapid directional instructions to drivers entering the property to minimize traffic congestion and optimize lot usage.
• Perform opening and closing count procedures for both box office registers and mobile parking point-of-sale (POS) units.
• Other duties as assigned.

Skills

Retail sales & cash handling

Customer service

Clear communication under pressure

Education

High school diploma or equivalent

Tools

Ticketmaster TM1/Host/Archtics

POS hardware

Job description

Oak View Group (OVG) is a premier live entertainment company operating the Macon Centreplex venue complex in Macon, GA. The Ticketing Associate handles ticket and parking transactions, using Ticketmaster systems to process payments and verify bookings, with duties focused on evenings and weekends.

This part-time role pays an hourly rate of $10.00–$11.00 and requires strong customer service and cash handling skills.