Ticket Writer

Bally's Corporation; East St. Louis (IL); On-site; USD 18,000 - 26,000; Full time

Job summary

Bally's Corporation is seeking a Sportsbook Cashier in East St. Louis to deliver prompt, courteous service handling bets, tickets, and payouts with accuracy. You will balance tills and maintain a well-organized window, ensuring quick, compliant transactions throughout a 24/7 gaming environment.

Ideal candidates bring cash handling and customer service experience, with knowledge of wagering lines and odds. The role requires flexibility across shifts and adherence to regulatory policies.

Qualifications

• High School diploma or GED required.
• Must be at least 21 years of age.
• Customer service experience required.
• Prior cash handling experience required.
• Six months of wagering experience preferred.
• Knowledge of gaming industry and betting process preferred.
• Ability to operate sportsbook tracking system and Title 31 software preferred.

Responsibilities

• Accept bets and write tickets for all events in a professional manner.
• Pay winning tickets and vouchers using sports computer system.
• Balance and maintain till for ticket issuance and redemptions.
• Keep a neat, stocked sportsbook window for the next shift.
• Process and reconcile transactions accurately.
• Comply with all company, state, tax and gaming regulations.

Skills

Customer Service

Detail Oriented

Team Player

Self-Starter

Education

High School diploma or GED

Tools

Sportsbook tracking system

Title 31 software

Job description

• Sportsbook Cashier provides prompt, courteous, accurate and overall exceptional service to guests.


• Accepts bets and writes tickets for all sporting events from guests in a professional and courteous manner, utilizing a sports computer system.


• The Sportsbook Cashier receives sport tickets from guests and pays guests who present winning tickets and vouchers utilizing a sports computer system.


• Maintains and balances a till for use in issuing and redeeming tickets and vouchers including following void procedures and cash handling procedures.


• The Sportsbook Cashier maintains a neat and well-stocked window for the next shift.


• Process and maintain accurate transactions and reconciliations.


• Must know all terms and conditions pertaining to sports wagering.


• Must be fully aware of all lines and odds in the new Sportsbook.


• Accurately and thoroughly complete all requisite Company, federal, state, tax, and/or gaming regulation records and forms.


• Maintain confidentiality of privileged information obtained because of normal working procedures.


• Perform all duties in accordance with established Company, departmental, and regulatory policies, and procedures.


• Other duties as assigned.

QUALIFICATIONS

• High School diploma or GED required.


• Must be at least 21 years of age.


• Customer Service experience required.


• Prior cash handling experience required.


• Six (6) months of prior experience in race and sports wagering preferred.


• Strong background and in-depth knowledge of the gaming industry and betting process preferred.


• The ability to operate the Sportsbook tracking system and Title 31 software system are preferred.


• Must be able to work various shifts and flexible hours.


• Must be able to obtain/maintain any necessary licenses and/or certifications

WORKING ENVIRONMENT & PHYSICAL EFFORTS

• The hospitality industry is a 24 Hour 365-day operation.


• This position will primarily be indoors under controlled temperatures.


• Occasional exposure to outdoor climates


• Occasional: standing, walking, lifting up to 50 pounds


• Frequent: sitting, kneeling, reaching, pulling, pushing, and with repetitive movement of fingers, legs, arms, and hands


• Speech and Vision abilities are required.

Target salary rate: $16.00 per hour

Qualifications

Skills

Required

Detail Oriented

Novice

Customer Service

Novice

Behaviors

Required

Team Player

Works well as a member of a group

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Required

Self-Starter

Inspired to perform without outside help

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.