Cashier - FB - That Chicken Place

Bally's Corporation; East St. Louis (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Bally's Corporation in East St. Louis, IL is seeking a guest-focused hospitality associate. You will handle cash transactions, operate the POS system, and ensure guests are greeted, seated, and served promptly while maintaining a clean, organized work area.

The role emphasizes exceptional customer service, product knowledge, and teamwork in a fast-paced casino hospitality environment. Weekend and holiday availability is required.

Qualifications

• 1 year cash handling experience in a fast-paced environment.
• High School Diploma/GED.
• Basic mathematical skills.
• Hep A vaccination on, or before, first day of work.
• Must be able to work Weekends and Holidays.

Responsibilities

• Regularly participate in departmental and company meetings.
• Provide exceptional customer service and maintain respectful conduct with guests and coworkers.
• Operate the POS system accurately and balance the cash drawer.
• Knowledge of the products the company serves.
• Follow cash handling policies and procedures.
• Communicate guest service opportunities and product shortages to management.
• Greet, seat, and serve guests; bus and run food/drink; complete side work as required.
• Maintain clean, stocked, safe, and organized workstations and areas.
• Adhere to attendance policies and other handbook rules.

Skills

Customer Service

Hospitality

Customer focus

Enthusiastic

Team Player

Dedicated

Self-Starter

Flexibility

Education

High School diploma or GED

Job description

• Participate regularly in departmental and company meetings
• Smiles, provides exceptional customer service, and always treats guests and coworkers with respect.
• Properly operates the point of sales system and accounts for all service items by ringing them into the system and keeping a balanced bank.
• Knowledgeable in the products the company serves.
• Understand and follows all Draft Kings at Casino Queen cash handling policies and procedures.
• Understands salesmanship and customer service is what makes this position successful for the company and the team members.
• Ability to uphold great communication with guest, build rapport, and engage in friendly conversations.
• Communicates all guest service opportunities and product shortages or issues to management.
• Serves food/drink, greats and seats guests, busses and runs food/drink, does side work, plus any other normal functions required to service our guests under normal operating conditions.
• Sets and keeps workstations and surrounding work areas, properly stocked, clean, safe and organized.
• Follows the company’s attendance policy as well as other rules and regulations set forth in the handbook.
• Able to satisfactorily complete assignable work tasks requested by the departmental leaders
• Must proactively prioritize needs and effectively manage resources
• Immediately report any safety hazards, problems, or maintenance issues to the appropriate party
• Ensures the proper steps of service, and our guests needs, are being met.
• Other duties as assigned

WORKING ENVIRONMENT & PHYSICAL EFFORTS

• The hospitality industry is a 24 Hour 365-day operation.
• This position will primarily be indoor under controlled temperatures.
• Occasional exposure to outdoor climates
• Frequent: standing, walking, with repetitive movement of fingers, legs, arms, and hands
• Occasional: kneeling, reaching, pulling, pushing, and lifting up to 50 pounds
• Speech and Vision abilities are required

QUALIFICATIONS

• 1 year Cash handling experience in a fast-paced environment, required
• High School Diploma/GED, required
• Must have basic mathematical skills
• Hep A vaccination on, or before, first day of work
• Must be able to work Weekends and Holidays

Qualifications

Skills

Required

Customer Service

Novice

Preferred

Hospitality

Novice

Customer/ Client Focus

Novice

Behaviors

Required

Enthusiastic

Shows intense and eager enjoyment and interest

Preferred

Team Player

Works well as a member of a group

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Self‑Starter

Inspired to perform without outside help

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.