Ticket to Work Representative

America Works of New York Inc; Brattleboro (VT); On-site; USD 50,000 - 55,000; Full time

Job summary

America Works of New York Inc is seeking a Ticket to Work Representative in Brattleboro, VT. The role focuses on supporting clients receiving disability benefits through the Ticket to Work program, with a commitment to employment placement and ongoing client coaching.

The position involves engaging with employers, conducting intakes, and maintaining documentation while ensuring timely follow-ups and progress reporting. On-site schedule is Monday to Friday, 9 AM to 5 PM.

Qualifications

• Bachelor’s Degree required.
• Ability to complete and pass SSA’s Suitability Process.
• Experience with individuals with disabilities or social services preferred but not required.
• Proficiency with Microsoft 365 and Salesforce preferred.
• CWIC certification completion is preferred but not required.

Responsibilities

• Conduct timely intakes and assessments per program procedures.
• Maintain daily outreach calls to enroll TTW participants.
• Provide end-to-end employment support including job development, search, placement, and coaching.
• Document required reports and progress updates.
• Assist participants with employment goals and job matching.
• Submit pay stubs for timely reimbursement.
• Build partnerships with employers and workforce stakeholders.
• Use job boards and networking to generate job leads.
• Manage a caseload onsite and virtually, tracking progress.

Skills

Microsoft 365

Salesforce

CWIC certification

Education

Bachelor’s Degree

Tools

Social Security Administration Suitability Process

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Title

Ticket to Work Representative

Compensation

$25 hourly during probation period, then $50-55,000 annual salary + placement bonuses

Location

Brattleboro, VT

Schedule

Monday to Friday 9AM to 5PM (On-Site)

Job Description

At America Works, we rely on knowledgeable professionals to interact with our clients receiving disability benefits (SSI/SSDI) who are looking to join a workforce development program, Ticket to Work. We are looking for a highly skilled Ticket to Work Representative to join our team and manage a client caseload of Ticket to Work participants. This person will manage a variety of tasks such as providing answers, instructions, and assistance relating to the Ticket to Work program. As the primary point of contact for America Works Employment Network’s clients, this individual must possess excellent communication and people skills, as well as be enthusiastic about helping our clients achieve their employment goals.

Duties and Responsibilities

• Conduct timely intakes and assessments in line with program procedures.
• Maintain daily outreach calls to identify and enroll eligible participants into the Ticket to Work (TTW) program.
• Provide end-to-end employment support, including job development, search, placement, and coaching.
• Develop and maintain required documentation (IWP, job coaching/development reports, progress updates).
• Assist participants with employment goals, job matching, and ongoing support before and after placement.
• Submit pay stubs promptly to ensure timely reimbursement.
• Build and sustain partnerships with employers and workforce stakeholders to expand job opportunities for individuals with disabilities.
• Use job boards, career fairs, and networking to generate job leads.
• Manage a caseload (virtual and onsite), track progress, and provide individualized support.
• Guide clients in overcoming barriers and achieving sustainable employment.
• Respond to inquiries and ensure timely follow-up.
• Document all activities in the secure system clearly, concisely, and professionally.

Required Skills and Qualifications

• Bachelor’s Degree
• Ability to complete and pass the Social Security Administration’s Suitability Process
• Paid or volunteer work in social services (preferred, but not required)
• Experience collaborating with individuals with physical and mental disabilities and/or substance abuse (preferred, but not required)
• Microsoft 365
• Salesforce (strongly preferred, but not required)
• Ability to complete and pass the Social Security Administration’s CWIC certification (preferred, but not required)
• *This position will be onboarded via staffing agency with limited benefit *

Equal Employment Opportunity

This position is currently accepting applications.