QA Auditor – Ticket to Work Compliance

ASM Research, An Accenture Federal Services Company; Little Rock (AR); On-site; USD 51,000 - 53,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking a Quality Auditing Specialist to review external organizations’ records for SSA Ticket to Work compliance. You will verify that Ticketholder IWPs meet SSA requirements and that Employment Networks provide the services described in the IWP.

You will gather data, perform document reviews, and report findings in clear summaries, with meetings planned to outline corrective actions.

Qualifications

• Associate’s degree or equivalent experience; Bachelor's degree preferred.
• 0-2 years of relevant experience.
• Experience with case review, documentation validation, or compliance‑driven review processes preferred.
• Excellent listening, negotiation, and presentation skills.
• Critical thinking and problem-solving skills.
• Strong written and verbal communication skills.
• Working knowledge of Microsoft Office.

Responsibilities

• Prepare audit schedule and reminders for QA activities.
• Schedule and conduct reviews against standards.
• Compile and report review findings to leadership and ENs.
• Communicate with ENs via email, phone, online presentations, screen-share and in person meetings.
• Assist/support ENs in Ticket Assignment and Unassignment associated with Ticketholder eligibility.
• Review and fact-check documentation for accuracy and compliance.
• Conduct quality assurance (QA) reviews assigned by Leadership.
• Validate analysis and outreach activities in accordance to policies and directives.
• Analyze work based on current policies, directives, and investigation through available resources and further research.
• Prioritize workload to ensure timeliness and quality standards are met.
• Contribute positively to a work environment that is flexible, adaptable, and team based.
• Work to become knowledgeable of Ticket to Work program requirements.
• Possess an understanding of the handling and safeguarding of Personally Identifiable Information (PII).

Skills

Listening

Negotiation

Presentation

Critical thinking

Time management

Communication

Attention to detail

Education

Associate’s degree or equivalent experience

Bachelor's degree preferred

Tools

Microsoft Office

Job description

ASM Research, An Accenture Federal Services Company, is seeking a Quality Auditing Specialist to review external organizations’ records for SSA Ticket to Work compliance. You will verify that Ticketholder IWPs meet SSA requirements and that Employment Networks provide the services described in the IWP.

You will gather data, perform document reviews, and report findings in clear summaries, with meetings planned to outline corrective actions.