Quality Assurance Auditor - Ticket to Work Compliance

ASM Research, An Accenture Federal Services Company; Des Moines (IA); On-site; USD 51,000 - 53,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking a Quality Auditing Specialist to review external organizations’ records for SSA Ticket to Work compliance and ensure IWPs meet SSA requirements. The role includes data gathering, document reviews, and reporting findings to leadership and ENs.

The position may expand to conduct Timely Progress Review determinations and support Ticketholders and ENs in verifications, with emphasis on accuracy, timeliness, and safeguarding PII in a

Qualifications

• Associate degree or equivalent required; bachelor’s degree preferred.
• 0–2 years of relevant experience.
• Experience with case review, documentation validation, or compliance-driven review processes is preferred.
• Excellent listening, negotiation, and presentation skills.
• Critical thinking and problem-solving abilities.

Responsibilities

• Prepare audit schedule and reminders; conduct required QA activities.
• Schedule and conduct reviews against applicable standards.
• Compile and report review findings to leadership and ENs.
• Communicate with ENs via email, phone, online presentations, and in-person meetings.
• Assist with Ticket Assignment/Unassignment and eligibility checks.
• Review and fact-check documentation for accuracy and compliance.
• Perform QA reviews as directed by leadership; ensure timely, quality work.

Skills

Active listening

Negotiation

Presentation skills

Critical thinking

Problem solving

Written and verbal communication

Time management

Education

Associate’s degree or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

ASM Research, An Accenture Federal Services Company, is seeking a Quality Auditing Specialist to review external organizations’ records for SSA Ticket to Work compliance and ensure IWPs meet SSA requirements. The role includes data gathering, document reviews, and reporting findings to leadership and ENs.

The position may expand to conduct Timely Progress Review determinations and support Ticketholders and ENs in verifications, with emphasis on accuracy, timeliness, and safeguarding PII in a