Ticket Seller

ASM Global-SMG; United States; On-site; USD 19,000 - 28,000; Full time

Job summary

Legends Global is seeking a Ticket Seller to support box office operations at venues in Grand Rapids, MI. You will handle ticket sales, assist guests with questions, and ensure accurate cash handling and reporting during events.

The role requires strong communication, reliability, and the ability to work on-site, including evenings and weekends. Prior experience with ticketing systems and guest services is preferred.

Qualifications

• High School Diploma or GED required.
• Minimum of six months relatable experience required.
• Computer and money handling experience strongly preferred.
• Experience in computerized ticket systems and/or guest services experience preferred.

Responsibilities

• Sell tickets and process purchases in person or by phone.
• Provide excellent customer service and resolve issues.
• Balance cash and prepare daily sales reports.
• Distribute Will Call tickets and verify tickets.
• Provide venue and event information; work independently.

Skills

Organizational skills

Written communications

Verbal communication

Interpersonal skills

Professional presentation

Computer skills

Team player

Self-starter

Criminal background screening

Education

High School Diploma or GED

Tools

Ticketing software

Computer terminal and printer

Job description

POSITION: Ticket Seller DEPARTMENT: Box Office REPORTS TO: Box Office Manager FLSA STATUS: Nonexempt, Hourly

LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

THE ROLE

The Ticket Seller is responsible for ticket sales to shows and events by performing the duties listed below.

• Demonstrates excellent customer service skills; responds promptly to customer needs and requests for service and/or assistance.
• Focus on each patron’s order and fulfill in an accurate and timely manner.
• Accurately dispenses tickets as requested by patrons using ticketing software and processes purchases made in person and by phone, when necessary.
• Assist patrons in resolving ticket-related issues during events.
• Verify and distribute 'Will Call' tickets to patrons.
• Completes daily ticket sales report.
• Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and submits to Box Office Manager or Supervisor for audit.
• Provides guidance related to venue, show and ticket information.
• Ability to work independently and handle most box office questions without assistance.
• Efficiently and courteously answers questions concerning prices, seating, and events.
• Files various records and reports and performs related office functions and clerical work as assigned.
• Perform other related duties as assigned by Box Office Manager or Designee.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent organizational skills required
• Good written, verbal, and interpersonal skills required
• Ability to interact with all levels of staff including management
• Professional presentation, appearance, and work ethic
• Ability to operate a computer terminal and printer
• Dependable team player
• Enthusiastic self-starter
• Ability to learn new skills
• Subject to credit and background screening.

Education and/or Experience

• High School Diploma or GED required
• Minimum of six (6) months relatable experience required
• Computer and money/payment handling experience strongly preferred
• Experience in computerized ticket systems and/or guest services experience preferred

Skills and Abilities

• Accurately process and handle credit card payments
• Work independently and as a member of a team
• Have excellent communication, listening, problem solving, and organizational skills
• Able to understand, speak, read, and write English
• Able to interact with guests, vendors, and staff in a friendly, courteous, and polite manner
• Able to operate two-way radio equipment

WORKING CONDITIONS

Location: On Site at DeVos Place, Van Andel Arena, Acrisure Amphitheater, Grand Rapids MI

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.

VEVRAA Federal Contractor.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.