Ticket/Season Pass Seller

Alterra Mountain Company; Warren (VT); On-site; USD 23,000 - 32,000; Part time

Job summary

Sugarbush Resort is seeking a Seasonal Season Pass/Ticket Seller to join our team. This role handles guest ticketing with efficiency and friendly service, earning $20/hour and working a schedule from November through April.

As the primary guest contact, you will assist guests in selecting products, process transactions, and provide accurate information, including weekends and holidays as needed.

Qualifications

• High school diploma or equivalent.
• Friendly, professional demeanor.
• Excellent listening and math skills.
• Customer service experience preferred.
• Cash handling and basic computer knowledge.
• Flexible schedule including holidays and weekends.

Responsibilities

• Serve as primary guest contact with welcoming, professional manner.
• Assist guests with ticketing and package options.
• Handle cash transactions and daily receipts.
• Respond to guest questions by phone or in person.
• Maintain accurate records and perform cash outs.

Skills

Customer service

Cash handling

Communication

Attendance

Education

High school diploma

Tools

RTP systems

Job description

Seasonal

RESORT OVERVIEW:

Sugarbush Resort is a year-round destination, offering some of the best skiing and riding in the east, an award-winning ski school, golf, disc golf, an array of dining venues, and a fully appointed Health and Recreation Center. Do you want to join an all-star team dedicated to delivering an unparalleled guest experience? Make this your best winter yet by joining the team at Sugarbush and taking advantage of everything Vermont has to offer.

BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT’S IN IT FOR YOU?:

Our investment in each employee includes a comprehensive wellness initiative, unwavering commitment to safety, growth opportunities, and a wide variety of resort benefits. Employees get to take advantage of our 4000+ acre playground including skiing, golf, mountain activities, health club membership, resort discounts, and more, so it’s easy to share your enthusiasm for Sugarbush with our guests.

POSITION SUMMARY:

Sugarbush Resort is seeking Season Pass/Ticket Sellers to join our team working a flexible schedule including weekends and holidays. The Season Pass/Ticket Seller handles guest ticketing transactions with efficiency and accuracy while maintaining the high standards of customer service that our guests have come to expect. This position pays $20/hour and runs from November until April.

RESPONSIBILITIES:

• As a primary point of guest service contact, tasks will be performed in a welcoming and professional manner.
• Pass/Ticket Sellers ensure positive, accurate, prompt, and courteous service, while helping guests select products that best suits their individual needs.
• Sellers work efficiently to conduct ticket and ticket-package transactions but are also responsive to positively answering or directing guest’s questions/concerns (in person and on the phone).
• Additional duties include collating receipts, general filing, and conducting accurate cash outs.

QUALIFICATIONS:

• Requires a high school or equivalency degree.
• A professional and friendly personality is essential to this important service role. The right candidate will be able to maintain a pleasant, responsive, helpful and knowledgeable attitude while juggling many demands.
• Excellent listening/communication skills are necessary as is an ability to accurately perform basic math.
• Previous customer service experience, including cash handling, and general computer knowledge is preferred- especially if with RTP systems.
• Timely and reliable attendance is absolutely essential.
• Must be available to work a flexible workweek, including holidays and weekends.

Sugarbush Resort is an Equal Opportunity Employer.

An offer of employment may be contingent upon the results of a background, MVR, or criminal records check.