Ticket Sales & Service Lead, Outreach & Campaigns

Chicago Shakespeare Theater; Chicago (IL); On-site; USD 45,000 - 50,000; Full time

Job summary

Chicago Shakespeare Theater is seeking an Associate Manager, Ticket Sales and Service to lead outbound ticket sales campaigns, generate leads, and steward subscribers. You will create call scripts, KPIs, and campaign goals for the Box Office team, guiding single-ticket, group, and subscription sales while ensuring a seamless guest experience from entry to exit.

Based in Chicago at Navy Pier, the role requires two years of box office sales or hospitality experience, with Tessitura knowledge

Qualifications

• Box office experience of at least 2 years.
• Priority will be given to applicants with strong Tessitura experience.
• Sales experience within a box office or hospitality function.

Responsibilities

• Lead CST’s outbound ticket sales strategy to drive incremental sales through single-ticket, group, and subscription purchases.
• Generate new leads and nurture them from first contact through conversion.
• Oversee design and creation of new ticket products with Marketing/Communications.
• Serve as a key contact for patrons and box office staff to ensure a frictionless guest experience.
• Post-booking duties for groups, including final payments and inquiries.
• Develop a calendar of outbound campaigns with scripts and goals.
• Maintain regular communications with CST subscribers to sustain satisfaction.
• Participate in CST’s demand pricing strategy with cross-functional support.
• Coordinate ticket allocations to third-party partners (Hot Tix, Today Tix, Victory Live).
• Assist with seating manifests in Tessitura and act as Manager on Duty during performances.

Skills

Box office experience

Outbound sales

Customer service

Communication

Collaboration

Team leadership

Problem solving

Attention to detail

Tools

Tessitura

Sales tools

Job description

Chicago Shakespeare Theater is seeking an Associate Manager, Ticket Sales and Service to lead outbound ticket sales campaigns, generate leads, and steward subscribers. You will create call scripts, KPIs, and campaign goals for the Box Office team, guiding single-ticket, group, and subscription sales while ensuring a seamless guest experience from entry to exit.

Based in Chicago at Navy Pier, the role requires two years of box office sales or hospitality experience, with Tessitura knowledge