Ticket Sales Manager

Beech Mountain Resort - 9730; Beech Mountain (NC); On-site; USD 45,000 - 75,000; Full time

Job summary

Beech Mountain Resort is seeking a Ticket Sales Manager to oversee the Ticketing and Cash Control Department on site at Beech Mountain, NC. The role focuses on cash handling, ticket reconciliation, staff management, and resolving POS issues.

Ideal candidates will have cash management experience, strong communication, and the ability to operate during weekends and peak periods in a winter resort environment.

Qualifications

• Experience with cash reconciliations and cash handling procedures.
• Proficient in Microsoft Office and basic report generation.
• Strong problem-solving and clear communication skills.
• Willingness to work weekends, holidays and peak periods.

Responsibilities

• Reconcile cash bags and enter accurate counts on the Income Summary Sheet.
• Reconcile ticket windows and ensure ticket stock matches tickets sold.
• Manage preliminary ticket counts by tracking the quantity of each ticket type sold.
• Maintain ticketing and point-of-sale materials (e.g., Clover paper).
• Schedule staff for the Ticketing Department and ensure attendance.
• Cover all department operational needs and follow up on hiring/applicants.
• Manage the vault, including organizing and adjusting monies.
• Address ticketing issues and update the Central Ticketing System as needed.
• Oversee Clover management, maintenance, and implementation.
• Communicate equipment needs and ensure all ticket windows are operational.
• Maintain cleanliness and organization in the ticketing office.
• Track and report any low inventory for Cash Control materials.

Skills

Cash handling

Managerial experience

Microsoft Office

Problem solving

Communication

Weekend/holiday availability

Tools

Clover POS

Ticketing system

Job description

Make work your adventure at Beech Mountain Resort. We are a community of adventurers and outdoor enthusiasts. Beech Mountain Resort is committed to providing a once-in-a-lifetime experience to our guests and employees. Our team is made up of dedicated and compassionate individuals who are committed to providing an outdoor experience for all. Join us today and make work your adventure.

The Ticket Sales Manager oversees the Ticketing and Cash Control Department, ensuring smooth operations and accurate cash handling. This role is responsible for reconciling cash and tickets daily, managing the department’s staff, and troubleshooting ticketing and point-of-sale issues. The ideal candidate is a problem solver, strong communicator, and experienced with cash management.

Responsibilities:

• Reconcile all cash bags and enter accurate counts on the Income Summary Sheet
• Reconcile ticket windows and ensure ticket stock matches tickets sold
• Manage preliminary ticket counts by tracking the quantity of each ticket type sold
• Maintain ticketing and point-of-sale materials (e.g., Clover paper)
• Schedule staff for the Ticketing Department and ensure attendance
• Cover all department operational needs and follow up on hiring/applicants
• Manage the vault, including organizing and adjusting monies
• Address ticketing issues and update the Central Ticketing System as needed
• Oversee Clover management, maintenance, and implementation
• Communicate equipment needs and ensure all ticket windows are operational
• Maintain cleanliness and organization in the ticketing office
• Track and report any low inventory for Cash Control materials

Requirements or Qualifications:

• Proficiency in Microsoft Office
• Experience in a managerial role preferred
• Strong experience handling cash and performing reconciliations
• Excellent problem-solving and communication skills
• Ability to work weekends, holidays, and during peak periods
• Reliable transportation required with the ability to navigate snowy or winter conditions