Resort Ticketing & Guest Services Agent

Beech Mountain Resort - 9730; Beech Mountain (NC); On-site; USD 24,000 - 32,000; Full time

Job summary

Beech Mountain Resort is seeking a motivated Ticket Cashier to assist guests with ticket purchases and information. As the first point of contact for many of our guests, you will play a crucial role in providing excellent customer service and ensuring a positive start to their experience at the resort.

The role involves operating the cash register, handling transactions, and maintaining the ticket booth in a fast-paced mountain environment.

Qualifications

• Experience in customer service or retail is a plus.
• Proficiency with computers and cash handling.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Must be able to work weekends, holidays, and during peak periods.

Responsibilities

• Operate the cash register and handle cash and credit card transactions for ticket sales.
• Provide guests with information about the resort, activities, and ticket options.
• Maintain the cleanliness and organization of the ticket booth.
• Process reports, credit receipts, and cash handling with accuracy.
• Assist guests with any ticketing issues or questions and resolve complaints as needed.
• Ensure a smooth and efficient guest flow at the ticket booth.

Skills

Customer service

Cash handling

Cash register

Interpersonal skills

Multitasking

Education

High school diploma or equivalent

Tools

POS system

Job description

Beech Mountain Resort is seeking a motivated Ticket Cashier to assist guests with ticket purchases and information. As the first point of contact for many of our guests, you will play a crucial role in providing excellent customer service and ensuring a positive start to their experience at the resort.

The role involves operating the cash register, handling transactions, and maintaining the ticket booth in a fast-paced mountain environment.