Ticket Operations Supervisor

Beech Mountain Resort; United States; On-site; USD 25,000 - 30,000; Full time

Job summary

Beech Mountain Resort is seeking a Ticketing Operations Supervisor to oversee daily ticketing operations and supervise ticketing staff, ensuring accurate cash handling and smooth POS system operations at the mountain resort.

The role requires a high school diploma or equivalent, cash-handling and supervisory experience, comfort with computers, strong math and communication skills, and the ability to work varied shifts, including weekends and holidays in a mountain environment.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Cash-handling experience preferred.
• Previous supervisory or leadership experience preferred.
• Comfortable using computers and learning POS systems.
• Strong attention to detail and basic math skills.
• Dependable and able to work independently.
• Strong communication and problem-solving skills.
• Available to work various shifts, including weekends and holidays.
• Reliable transportation; able to travel in winter weather.

Responsibilities

• Oversee daily ticketing operations and ticketing staff
• Train and assist ticket cashiers
• Operate and troubleshoot the ticketing/POS system
• Maintain change and cash levels throughout the resort
• Count and balance cash drawers and cash bags
• Verify daily sales and report discrepancies
• Prepare daily deposits and required paperwork
• Complete basic accounting and deposit spreadsheets
• Assist with guest questions and concerns
• Communicate important operational information to resort staff
• Maintain an organized and secure Cash Services area
• Protect confidential financial and employee information
• Perform other duties as needed to support resort operations

Skills

Customer service

Cash handling

Supervisory experience

POS systems

Attention to detail

Communication skills

Education

High School Diploma or equivalent

Tools

POS system

Job description

Make work your adventure at Beech Mountain Resort. We are a community of adventurers and outdoor enthusiasts, committed to providing a once-in-a-lifetime experience to our guests and employees. Our team is made up of dedicated and compassionate individuals who deliver an outdoor experience for all. Join us today and make work your adventure.

The Ticketing Operations Supervisor oversees daily ticketing operations and
supports the resort’s cash-handling procedures. This position supervises ticketing staff,
assists with basic POS troubleshooting, balances daily sales, prepares deposits, and
helps resolve guest issues. Flexibility is required to work various shifts based on
operational needs.

Responsibilities

• Oversee daily ticketing operations and ticketing staff
• Train and assist ticket cashiers
• Operate and perform basic troubleshooting of the ticketing/POS system
• Maintain change and cash levels throughout the resort
• Count and balance cash drawers and cash bags
• Verify daily sales and report discrepancies
• Prepare daily deposits and required paperwork
• Complete basic accounting and deposit spreadsheets
• Assist with guest questions and concerns
• Communicate important operational information to resort staff
• Maintain an organized and secure Cash Services area
• Protect confidential financial and employee information
• Perform other duties as needed to support resort operations

Qualifications

• High school diploma or equivalent
• Previous customer service experience preferred
• Cash-handling experience preferred
• Previous supervisory or leadership experience preferred
• Comfortable using computers and learning POS systems
• Strong attention to detail and basic math skills
• Dependable and able to work independently
• Strong communication and problem-solving skills
• Available to work various shifts, including weekends and holidays
• Reliable transportation and ability to travel in winter weather