Ticket Sales Internship (Spring 2027)

Pittsburgh Penguins; Pittsburgh (Allegheny County); On-site; USD 14,000 - 19,000; Part time

Job summary

The Pittsburgh Penguins are seeking a Ticket Sales Intern to observe and learn how a professional ticketing department operates, with hands-on experience in season ticket, group, and premium packages at PPG Paints Arena.

This in-person internship offers 30–40 hours weekly, flexible scheduling including nights and home games, and compensation of $10 per hour. You will work with the ticket sales team on prospecting, CRM updates, events, and fan experiences.

Qualifications

• Completed at least two years of college or equivalent education/experience.
• Ability to work in person at PPG Paints Arena.
• Availability to work 30–40 hours per week, including nights and weekends.
• Excellent written and verbal communication skills.

Responsibilities

• Learn all aspects of the ticket sales process.
• Cold-call past purchasers, local businesses, and organizations.
• Self‑prospect and search for opportunities to assist new businesses and local organizations.
• Assist with prospecting initiatives and sales opportunities.
• Update customer information in Ticketmaster Archtics/CRM.
• Assist in planning and executing prospecting and season ticket holder events.
• Support the department in maintaining a positive customer and fan experience.
• Conduct research and brainstorm new benefits and experiences for the department.
• Support various department initiatives and projects.
• Perform all other duties as assigned.

Skills

Communication skills

In-person work

Sales curiosity

Education

Two years of college

Pursuing a bachelor’s degree

Tools

Microsoft Outlook

Excel

PowerPoint

Word

Job description

Reports to: Director, New Business and Premium Sales

Location: PPG Paints Arena, 1001 Fifth Ave, Pittsburgh, PA 15219

Status: Paid Internship, Part-Time, In-Person

Schedule: Flexible scheduling within 30–40 hours per week, including availability during day and evening hours, nights, weekends, and Pittsburgh Penguins home games as scheduled.

Compensation: $10/hour

Overview

The Ticket Sales Intern will observe and learn the basics of how a professional ticketing department functions. This internship provides hands‑on experience in ticket sales and will include exposure to season ticket sales, group sales, membership retention, and ticketing operations throughout the semester.

The intern will work closely with the ticket sales team and will gain experience in prospecting, customer relationship management, sales events, research, and fan experience.

Key Responsibilities

Ticket Sales & Prospecting

• Learn all aspects of the ticket sales process.
• Cold-call past purchasers, local businesses, and organizations.
• Self-prospect and search for opportunities to assist new businesses and local organizations through season ticket, group, or premium packages.
• Assist with prospecting initiatives and sales opportunities.

Customer & Ticketing Operations

• Update customer information in Ticketmaster Archtics and/or CRM when needed.
• Assist in the planning, development, and execution of both prospecting and season ticket holder events.
• Support the department in maintaining a positive customer and fan experience.

Research & Department Support

• Conduct research and brainstorm new benefits, incentives, events, and experiences for the department.
• Support various department initiatives and projects.
• Perform all other duties as assigned.

Qualifications

Required Qualifications

• Applicants should have completed at least two years of college or demonstrate equivalent education, training, or relevant experience in a related field.
• Ability to work in person at PPG Paints Arena.
• Availability to work 30–40 hours per week, including nights, weekends, and Pittsburgh Penguins home games as scheduled.
• Excellent written and verbal communication skills and the ability to present ideas clearly and concisely.

Preferred Skills

• Pursuing a bachelor's degree in Business, Sports Management, Marketing, or a related field.
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
• Customer service and fan experience orientation.
• Self-starter with a positive attitude and ability to thrive in a dynamic, deadline-driven environment.
• Open to feedback with a strong desire to learn and grow; highly coachable and receptive to guidance.

Penguins Internship Program Information

Application Deadline: September 28th, 2026

Application Review: Applicants will be reviewed on a rolling basis and reached out with initial communication by Friday, October 30th, at the latest.

Anticipated Internship Term: January 11th, 2027 - April 16th, 2027

Course Credit: Students remain eligible for earning course credits for their internship and will be responsible for ensuring that the internship meets the criteria of their program and/or university.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.