Ticket Operations Lead — Sports & Events

Diamond Baseball Holdings; Papillion (NE); On-site; USD 55,000 - 75,000; Full time

Job summary

Diamond Baseball Holdings seeks a Ticket Operations Manager to oversee all ticket operations, printing, fulfillment, box office, and sales reporting for the Omaha Storm Chasers in Papillion, NE. You will collaborate with the Ticket Sales, Sponsorship and Marketing teams to enhance guest experiences.

The role requires a Bachelor’s degree (Business or Sports Management preferred) and at least 3 years managing a ticket office, with strong communication and customer-service skills.

Qualifications

• Bachelor’s degree in Business or Sports Management preferred.
• Minimum of 3 years managing a Ticket Office in a related or similar environment.
• Strong communication and customer service skills required.

Responsibilities

• Lead creation and maintenance of ticketed events in Tickets.com.
• Assist with plans, promo codes, and programming in the ticketing system.
• Coordinate with Tickets.com on pre-sales, updates, and issues.

Skills

Attention to detail

Communication skills

Customer service

Education

Bachelor’s degree in Business or Sports Management

Tools

Tickets.com

ProVenue

Archtics

TM Access Manager

TMOne

EMT

Account Manager Tools

Online Account Manager

Job description

Diamond Baseball Holdings seeks a Ticket Operations Manager to oversee all ticket operations, printing, fulfillment, box office, and sales reporting for the Omaha Storm Chasers in Papillion, NE. You will collaborate with the Ticket Sales, Sponsorship and Marketing teams to enhance guest experiences.

The role requires a Bachelor’s degree (Business or Sports Management preferred) and at least 3 years managing a ticket office, with strong communication and customer-service skills.