Ticket Operations Associate

New Orleans Pelicans; Metairie (LA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Insurance package

401K

Paid holidays

Wellness program

Relocation assistance

Job summary

The New Orleans Saints and Pelicans are hiring a Ticket Operations Associate based in Metairie, LA for a 10-month, full-time, paid program. You will support ticket sales orders, account maintenance, and box office operations on game days for both teams.

Role requires attention to detail, strong communication, and teamwork. You will work with Saints and Pelicans staff to ensure smooth ticket operations during home games.

Qualifications

• Excellent verbal and written communication with strong attention to detail.
• Strong teamwork mentality and willingness to help others succeed.
• Self-motivated, organized and able to solve problems in real time.
• Comfortable in a fast-paced environment and adaptable to changing directions.
• Proficiency in the Microsoft Office suite.

Responsibilities

• Oversees processing and delivery methods of all plan ticket orders and requests.
• Maintains accounts with financial details, seat relocations, upgrade requests, and account info per policies.
• Assists daily financial reporting to the Finance department, including payments.
• Supports all areas of ticket operations and reporting on game days.
• Manages single game and season ticket inventory.
• Facilitates game day communication between Pelicans/Saints Ticket Operations and box office staff.
• Answers customer questions or directs them to the proper staff member and resolves ticket issues.

Skills

Communication

Teamwork

Problem solving

Fast-paced

MS Office

Job description

If you are interested in sports jobs with the New Orleans Saints and Pelicans, you’re in the right place! Reports To: Ticket Operations Manager Direct Reports: None FLSA Status: Full-time, hourly, non-exempt Application Deadline: Rolling Deadline Work Location: Metairie, LA Our Mission and Your Impact The New Orleans Saints and Pelicans proudly represent both the NFL and NBA, using our platform to uplift the Gulf Coast and create lasting community impact. Rooted in the vibrant spirit of New Orleans, we celebrate diversity, embrace culture, and unite people through the power of sports. Guided by our core values—community, teamwork, celebrating individuality, people first, integrity, and excellence—we foster an inclusive culture and seek people who share these values to help strengthen the bond between our teams and the city we call home. Position Summary Are you interested in being part of the ticket sales and service teams for two of the most exciting organizations in the NBA and NFL? The New Orleans Pelicans and New Orleans Saints are looking for motivated individuals to join our Ticket Operations team. The Ticket Operations Associate supports all core functions of Ticket Operations, including processing ticket sales orders and requests, maintaining accounts, and assisting with box office operations on game days. This is a 10-month, full-time, paid position based in New Orleans, LA, as part of our Associate Program. What You’ll Be Doing

• Oversees the processing and delivery methods of all plan ticket orders and requests
• Assists with the maintenance all accounts with regards to accounts’ financial details, seat relocations, seat/ticket upgrade requests, and the editing of account information based upon approved policies and procedures
• Assists with the daily financial reporting to the Financial department, including delivery of account payments
• Assists in all areas of ticket operations and reporting on game days
• Assists with managing of single game and season plan inventory
• Responsible for game day communication between Pelicans and Saints Ticket Operations’ and all box office staff
• Possess a knowledge of the events in other departments in order to answer customer questions or direct them to the proper staff member
• Assists with resolving customer complaints and troubleshoot ticket-related issues, such as scanning issues and mobile ticketing problems on both Saints and Pelicans game days

What You’ll Bring

• Must have excellent verbal and written communication skills and strong attention to detail
• Must have a strong teamwork mentality and truly enjoy helping others be successful
• Must be self-motivated, organized and be able to solve problems in real-time
• Must be comfortable in a faced paced environment and respond well to changes in direction
• Proficiency in the Microsoft Office suite

All Candidates Should Have

• Commitment to community and a people-first mindset
• Strong teamwork and collaboration skills
• Ability to celebrate individuality and value diverse perspectives
• High integrity and a proactive, solutions-oriented “winning” mindset
• Must live in, or be willing to relocate to New Orleans or the surrounding areas
• Must be able to work all Saints and Pelicans home games

What We Offer

• Medical, Dental and Vision Insurance options
• 401K with employer contributions
• Paid holidays
• Wellness Program
• Relocation reimbursement if applicable

The New Orleans Saints and New Orleans Pelicans ("Teams") are committed to providing equal employment opportunities for candidates and employees regardless of their membership in any protected classifications. The Teams will not discriminate in violation of the law on the basis of race, color, age, national origin, sex (including sexual orientation, gender identity, transgender status, and pregnancy), religion, physical or mental disability, genetic information, marital status, veteran status, familial status, status as a victim of domestic violence, and/or any other legally protected class under applicable federal, state, or local laws. This anti-discrimination policy applies with respect to all employment decisions, including but not limited to hiring, promotion, discipline, and discharge. The Teams are committed to equal opportunity for persons with disabilities in compliance with the Americans Disabilities Act and state law. If you feel you need an accommodation for a disability, please inform us. Requests for accommodation will be evaluated on a case-by-case basis. If you request an accommodation, it is essential that you participate fully in the interactive process.