Ticket Operations Assistant - Temporary

University of North Carolina at Wilmington; Wilmington (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established institution is seeking a motivated individual to join their ticket office team. This temporary position involves selling and servicing tickets for various sports events, including soccer and basketball. The role requires excellent customer service and communication skills, as well as the ability to work collaboratively with community members and university staff. Ideal candidates will have a Bachelor's degree and a background in college athletics. This is a fantastic opportunity to engage with the community and contribute to the vibrant campus life while gaining valuable experience in sports marketing.

Qualifications

• Bachelor's degree and previous experience in college athletics required.
• Excellent customer service and communication skills are essential.

Responsibilities

• Sell and service tickets for various sports events.
• Cultivate new ticket sales leads through calls and emails.
• Coordinate outbound ticket sales efforts and promotions.

Skills

Customer Service

Communication Skills

Sales Skills

Teamwork

Education

Bachelor’s Degree

Job description

Please see Special Instructions for more details.

Please Note: This is a temporary position. The length of the assignment will be based on department need with the possibility of continuation. Temporary assignments cannot exceed 11 consecutive months without a full 31-day break from employment. Employees in temporary positions are not considered permanent state employees and do not earn leave. Temporary employees are subject to the Affordable Care Act guidelines. Applications must be submitted through the online application system to be considered.

University Information

The University of North Carolina Wilmington, the state’s coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.

A public institution with over 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to- BSN program, an Executive M.B.A. program structured for working professionals, and the nation’s only bachelor’s degree program focused on coastal engineering.

The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of “Doctoral Universities: High Research Activity” institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

• Sell and service tickets for Men’s and Women’s Soccer, Men’s and Women’s Basketball, and Baseball.
• Prospect and cultivate new ticket sales leads through sales calls, e-mails, and by conducting sales conversations. Sales focus will be on the generation of new ticket revenue.
• Assist with answering phone calls, answering emails, and servicing season ticket renewals.
• Development and management of prospect lists
• Coordination of outbound ticket sales efforts including the creation of season ticket campaigns, group sales, ticket promotions.
• Work with community members and group leaders to effectively increase group sales and customize packages.
• Work collaboratively with the marketing, facilities, Seahawk Club, and university staff, as well as students, business vendors, community leaders, and other athletics stakeholders.

Minimum Education and Experience Requirements

• Bachelor’s degree and previous experience within college athletics.
• Must be highly dependable, flexible, and available to work evenings and weekends.
• Possess excellent customer service and communication skills with the ability to interact professionally with the public.
• Ability to stand for extended periods of time both indoors and outdoors.
• Work effectively as a team member.
• Previous customer service experience preferred.

Preferred Education, Knowledge, Skills & Experience

Experience within ticketing and marketing within college athletics

Required Certifications or Licensure

Primary Purpose of Organizational Unit

College/School Information

Work Hours

Work Hours Varies depending on ticket office need

Work Days

Work Days Varies depending on ticket office need

Hours Per Week 30 - 40

Type of Position

Anticipated Hiring Range

Special Instructions to Applicants

Please Note: This is a temporary position. The length of the assignment will be based on department need with the possibility of continuation. Temporary assignments cannot exceed 11 consecutive months without a full 31-day break from employment. Employees in temporary positions are not considered permanent state employees and do not earn leave. Temporary employees are subject to the Affordable Care Act guidelines. Applications must be submitted through the online application system to be considered.

Job Posting Date

Job Posting Date 05/05/2025

Job Closing Date

Job Closing Date 06/05/2025

EEO Statement

At the University of North Carolina at Wilmington ( UNCW ), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents – except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Number of Openings

Required Documents

Resume

Cover Letter

Optional Documents

Posting Specific Questions

Required fields are indicated with an asterisk (*).