Ticket Office Representative (On Call) - Beau Rivage

MGM Resorts International; Folsom (CA); On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

Wellness incentive programs

Discounts on hotel, food & beverage, 3

Job summary

MGM Resorts International in Biloxi, MS is seeking an On-Call Ticket Office Representative to assist with the sale and issuance of show tickets for live entertainment at the Beau Rivage Theatre.

You will greet guests, upsell, process ticket orders, and maintain a high level of guest service while balancing a cash drawer and ensuring accuracy in transactions. The role emphasizes guest safety, problem solving, and teamwork, with shifts including weekends and holidays.

Qualifications

• Customer service experience preferred.
• Ability to upsell and upsell merchandise and tickets.
• Cash handling and basic computer skills required.

Responsibilities

• Greet guests and process ticket orders with accuracy.
• Provide high level of service and handle guest inquiries.
• Balance cash drawer and process payments for show tickets.

Skills

Guest service

Cash handling

Ticket sales

Upselling

Job description

Biloxi, Mississippi

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As an On-Call Ticket Office Representative, you will set the tone for an exceptional guest experience by assisting with the sale and issuance of show tickets for live entertainment in the Beau Rivage Theatre. In this role, you will play a key part in delivering unforgettable moments—helping us own the guest experience and create WOW memories that stay with them long after their visit.

THE STARTING RATE:

$13.00 an hour

THE DAY-TO-DAY:

• Greet and engage with guests, smiling, and hearing their stories as you upsell, cross-sell, and process ticket orders
• Provide a high level of service when interacting with guests, using problem-solving, attention to detail, and guest safety.
• Utilize and balance a cash drawer and various tender types for ticket sales

THE IDEAL CANDIDATE:

• Demonstrates flexibility to work an on-call schedule with varied shifts, including weekends and holidays
• Can handle multiple tasks at one time
• Ability to perform fundamental tasks on a computer

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11975

Are you ready to JOIN THE SHOW?