Guest Services Representative - Beau Rivage

MGM Resorts International; Biloxi (MS); On-site; USD 19,286 - 26,174; Full time

Benefits offered by this job

Free meals

Wellness programs

Discounts on hotel, F&B, retail, and娱乐

Job summary

Beau Rivage in Biloxi, Mississippi, is looking for a Guest Services Representative to support guests by phone, coordinate with departments, and ensure requests are handled with care and efficiency. The ideal candidate has a High School Diploma or GED, is at least 18, and has 1+ year of experience in a high-volume call center or customer service role.

English communication skills are essential. The starting rate is $16.80 per hour for a grave shift, with employee perks including free meals and

Qualifications

• Must have a High School Diploma, GED, or equivalent.
• Must be 18 years old or older.
• 1+ year of prior relevant experience in a high-volume call center or customer service setting.

Responsibilities

• Handle all incoming and outgoing calls in a courteous, efficient and enthusiastic manner.
• Provide dispatch services for guest requests related to luggage, room service, housekeeping, wake-up calls, check-outs, and other services.
• Perform data entry for requested services in housekeeping, front desk, bell, limo, facilities, and room service.
• Inform guests of property functions and facilities upon request.
• Dispatch bell and limo runs in accordance with front service department policies and procedures.

Skills

Customer service

Call center experience

English communication

Education

High School Diploma or GED

Job description

## Guest Services Representative - Beau RivageApplylocations: Property - Beau Rivagetime type: Full timeposted on: Posted Yesterdayjob requisition id: 276922Biloxi, Mississippi**The SHOW comes alive at MGM Resorts International**Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.**THE JOB:**Join our team as a Guest Services Representative. In this role, you'll assist guests over the phone with service requests, coordinate with various departments, and ensure every need is handled with care and efficiency. Work with a team that values reliability and service excellence. Apply now.**THE STARTING RATE:** $16.80 per hour**THE SCHEDULE:** Grave Shift**THE DAY-TO-DAY:*** Handle all incoming and outgoing calls in a courteous, efficient and enthusiastic manner as outlined by Company and Departmental standards while maintaining composure and tact throughout high volume of repetitive customer, coworker, and intra‐department interactions in a fast‐paced environment.* Provide dispatch services for guest requests related to luggage assistance, room service orders, housekeeping amenities, wake‐up calls, check-outs, early arrivals and late departures, messages, paging, long-distance assistance, and other special services requested by guests or administrative personnel.* Perform data entry for requested services in housekeeping, front desk, bell, limo, facilities, and room service.* Inform guests of property functions and facilities upon request.* Dispatch bell and limo runs in accordance with front service department policies and procedures.* Ensure that customer requests are met and confirmed within the guidelines established by management.**THE IDEAL CANDIDATE:*** Must have a High School Diploma, GED, or equivalent.* Must be 18 years old or older.* 1+ year of prior relevant experience, high-volume call center or customer service experience, or an equivalent combination of education, training, and experience.* Effectively communicate in English, both in written and oral forms.**THE PERKS & BENEFITS:*** Free meals in our employee dining room.* Wellness incentive programs to help you stay healthy physically and mentally.* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.* Health & Income Protection benefits (for eligible employees).* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.**VIEW JOB DESCRIPTION:**https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11170-1Are you ready to **JOIN THE SHOW**? Apply today!