Ticket Fulfillment Lead: Live Events Inventory & QA

Victory Live, Inc.; Atlanta (GA); On-site; USD 60,000 - 75,000; Full time

Job summary

Victory Live, Inc. seeks a Ticket Fulfillment Manager to oversee the receipt, verification, organization, and processing of electronic tickets, barcodes, merchandise, and related inventory from our Buckhead, Atlanta office.

You’ll ensure accurate receiving, documentation, and timely processing across company systems. The role requires overseeing receiving workflows, maintaining inventory records, resolving discrepancies, and training staff to sustain efficient operations.

Qualifications

• 2+ years in ticketing, inventory operations, or related data processing.
• Prior supervisory or team leadership experience preferred.
• Experience in sports or live entertainment ticketing preferred.
• Strong attention to detail with high accuracy.
• Excellent organizational, analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Responsibilities

• Manage daily receiving operations for tickets, barcodes, merchandise, and inventory.
• Receive and verify tickets, barcode information, POs, and packing slips.
• Scan, upload, and process barcodes and ticket data in company systems.
• Confirm quantities and item descriptions against documents.
• Identify and resolve discrepancies, including missing or damaged items.
• Maintain accurate records of all received items and ensure timely transactions.
• Coordinate with purchasing, inventory control, operations, vendors, and other departments.
• Monitor ticket and barcode queues to ensure timely processing.
• Establish and maintain organized receiving documentation procedures.
• Train, supervise, and schedule receiving staff as needed.
• Monitor performance and ensure procedures and policies are followed.
• Perform regular audits to identify errors and maintain accuracy.
• Research and resolve receiving and inventory discrepancies.
• Maintain confidentiality and security of data.

Skills

Team leadership

Attention to detail

Organizational skills

Analytical skills

Problem solving

Communication

Multitasking

Ticketing knowledge

Inventory management

Tools

Microsoft Office

Job description

Victory Live, Inc. seeks a Ticket Fulfillment Manager to oversee the receipt, verification, organization, and processing of electronic tickets, barcodes, merchandise, and related inventory from our Buckhead, Atlanta office.

You’ll ensure accurate receiving, documentation, and timely processing across company systems. The role requires overseeing receiving workflows, maintaining inventory records, resolving discrepancies, and training staff to sustain efficient operations.