Ticket Coordinator — Fast-Paced IT Support & Growth

dstaffing; Maryland; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive salaries

Health/Dental/Vision insurance

401K plan

Paid company holidays

Educational reimbursement

Job summary

dstaffing is seeking a Queue Coordinator to monitor ticket queues and ensure efficient ticket assignment and resolution. The role offers competitive salaries and excellent insurance benefits. Candidates can apply with 0 or more years of experience, making it a great opportunity for entry-level job seekers.

Responsibilities include maintaining ticket status, prioritizing tasks based on skillsets, and coordinating with on-site resources. A High School diploma/GED is required, while experience with customer service or in a technical environment is preferred for advanced positions.

Qualifications

• 0 years of experience for Queue Coordinator 0.
• 2-4 years experience in customer service or help desk for Queue Coordinator 1.
• ITIL v3 Foundations certification desired.

Responsibilities

• Monitor ticket queues and assign tickets.
• Coordinate resolution activities with end-users.
• Document resolution activities in tickets.

Skills

Customer service skills

Problem-solving skills

Knowledge of Linux or Windows

Education

High School/GED

Job description

dstaffing is seeking a Queue Coordinator to monitor ticket queues and ensure efficient ticket assignment and resolution. The role offers competitive salaries and excellent insurance benefits. Candidates can apply with 0 or more years of experience, making it a great opportunity for entry-level job seekers.

Responsibilities include maintaining ticket status, prioritizing tasks based on skillsets, and coordinating with on-site resources. A High School diploma/GED is required, while experience with customer service or in a technical environment is preferred for advanced positions.