IT Helpdesk Ticket Coordinator

DUIT; Maryland; On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive Salaries

Health/Dental/Vision Benefits

401K Plans

Recognition of Outstanding Work

Opportunities for Advancement

Job summary

Join a rapidly growing and innovative information technology team that values your contributions and offers limitless opportunities for advancement. As a Queue Coordinator, you will play a vital role in monitoring ticket queues, ensuring timely resolutions, and coordinating with support resources. This position provides a supportive work environment where your efforts are recognized and rewarded. With competitive salaries and excellent benefits, this is an exciting opportunity to grow your career in a dynamic setting. Don't miss the chance to be part of a company that truly values its employees!

Qualifications

• No experience required for Queue Coordinator 0.
• 2-4 years in customer service or help desk is desired for QC 1.

Responsibilities

• Monitor ticket queues and ensure proper routing.
• Assign and prioritize tickets based on skillset.
• Document resolution activities in tickets.

Skills

Customer Service

Help Desk Support

Linux Administration

Windows Administration

ITIL v3 Foundations Certification

Education

High School/GED

Job description

Join a rapidly growing and innovative information technology team that values your contributions and offers limitless opportunities for advancement. As a Queue Coordinator, you will play a vital role in monitoring ticket queues, ensuring timely resolutions, and coordinating with support resources. This position provides a supportive work environment where your efforts are recognized and rewarded. With competitive salaries and excellent benefits, this is an exciting opportunity to grow your career in a dynamic setting. Don't miss the chance to be part of a company that truly values its employees!