Senior IT Ticket Coordinator — SLA & 12x5 Support

DUIT; Maryland; On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Comprehensive health benefits

Dental benefits

Vision benefits

401K plans

Employee recognition programs

Career advancement opportunities

Job summary

Join a dynamic and innovative information technology team at a rapidly growing company. As a queue coordinator, you will play a vital role in monitoring ticket queues and ensuring service level agreements are met. With a focus on employee recognition and career advancement, this position offers a limitless work environment where your contributions truly matter. Enjoy competitive salaries, comprehensive benefits, and the opportunity to work in a supportive and collaborative atmosphere. If you are ready to take the next step in your career, this is the perfect opportunity for you.

Qualifications

• 5+ years of experience in customer service or help desk roles.
• Experience managing customer-facing support across multiple locations.

Responsibilities

• Monitor ticket queues and ensure compliance with SLAs.
• Provide shift-based coverage and manage customer technology requirements.

Skills

Customer Service

Time Management

Communication Skills

Interpersonal Skills

Presentation Skills

Education

ITIL v3 Foundations certification

Tools

ITSM tools (Remedy, ServiceNow)

Job description

Join a dynamic and innovative information technology team at a rapidly growing company. As a queue coordinator, you will play a vital role in monitoring ticket queues and ensuring service level agreements are met. With a focus on employee recognition and career advancement, this position offers a limitless work environment where your contributions truly matter. Enjoy competitive salaries, comprehensive benefits, and the opportunity to work in a supportive and collaborative atmosphere. If you are ready to take the next step in your career, this is the perfect opportunity for you.