Senior IT Ticket Coordinator — SLA & 12x5 Support

DUIT; Maryland; Vor Ort; USD 50.000 - 80.000; Vollzeit

Benefits dieser Stelle

Comprehensive health benefits

Dental benefits

Vision benefits

401K plans

Employee recognition programs

Career advancement opportunities

Zusammenfassung

Join a dynamic and innovative information technology team at a rapidly growing company. As a queue coordinator, you will play a vital role in monitoring ticket queues and ensuring service level agreements are met. With a focus on employee recognition and career advancement, this position offers a limitless work environment where your contributions truly matter. Enjoy competitive salaries, comprehensive benefits, and the opportunity to work in a supportive and collaborative atmosphere. If you are ready to take the next step in your career, this is the perfect opportunity for you.

Qualifikationen

• 5+ years of experience in customer service or help desk roles.
• Experience managing customer-facing support across multiple locations.

Aufgaben

• Monitor ticket queues and ensure compliance with SLAs.
• Provide shift-based coverage and manage customer technology requirements.

Kenntnisse

Customer Service

Time Management

Communication Skills

Interpersonal Skills

Presentation Skills

Ausbildung

ITIL v3 Foundations certification

Tools

ITSM tools (Remedy, ServiceNow)

Jobbeschreibung

Join a dynamic and innovative information technology team at a rapidly growing company. As a queue coordinator, you will play a vital role in monitoring ticket queues and ensuring service level agreements are met. With a focus on employee recognition and career advancement, this position offers a limitless work environment where your contributions truly matter. Enjoy competitive salaries, comprehensive benefits, and the opportunity to work in a supportive and collaborative atmosphere. If you are ready to take the next step in your career, this is the perfect opportunity for you.