Ticket Coordinator 2

dstaffing; Maryland; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salaries

Great Health/Dental/Vision Benefits

Excellent 401K plans

Opportunities for advancement

Job summary

d staffing is looking for a Queue Coordinator with at least five years of experience in customer service or IT support. The position involves monitoring ticket queues and ensuring compliance with Service Level Agreements in a dynamic environment.

Ideal candidates will possess strong communication and time management skills, experience with ITSM tools, and the ability to adapt to changing priorities. This role offers opportunities for professional development within a supportive environment.

Qualifications

• Five (5) years’ experience in customer service, help desk, or network operations center environment.
• Two (2) years supporting a large Enterprise environment.
• Two (2) years’ experience managing a customer-facing service organization providing support across multiple locations on a 24x7 basis.

Responsibilities

• Monitor ticket queue to ensure tickets are assigned, worked and resolved according to SLAs.
• Possess capabilities to perform routine tasks effectively.

Skills

Experience working with customer technology and support requirements

Experience working with SLAs

Strong time management and communication skills

Ability to adapt and prioritize work independently

Strong interpersonal and presentation skills

Experience with desktop environment, local area networks, telephony, voice, land mobile radio, and/or video

Experience with ITSM tools such as Remedy, ServiceNow, Service Manager

Experience working in a customer service role

Education

ITIL v3 Foundations certification

Job description

One of Inc 5000's fastest growing companies, come join us! Our work environment is limitless, you matter to us, your great work will be recognized, and there are many opportunities for advancement. Davis Unlimited Information Technologies, Inc (DUIT) wants you! We have immediate openings for queue coordinators. We are looking for queue coordinators with 5 or more years of experience to join our certified, award‑winning, innovative IT team! Jobs are located in various parts of Maryland, such as Columbia, etc.

Monitor ticket queue to ensure tickets are assigned, worked and resolved in accordance with defined Service Level Agreements (SLAs). Positions are shift‑based work providing 12x5 coverage.

Why work for us?

• No red tape!
• Competitive salaries
• Great Health/Dental/Vision Benefits
• Excellent 401K plans
• Limitless environment where you matter
• Recognition of outstanding work and other employee incentives
• Opportunities for advancement

Founded in 2010, Davis Unlimited Information Technologies, Inc. (DUIT) is a woman‑owned small business (WOSB), minority‑owned small business information technology consulting company headquartered in Baltimore, Maryland.

We are an equal opportunity employer; check us out on the web at https://www.duit.us. We do things differently, contact us to find out how...Together, we can DUIT!

All Applicants must have the following:

Active high‑level authorization to view nondisclosed information that requires an investigative screening exam and meet the minimum job requirements specified for the applying position. All information provided is subject to verification. A security background check is required, and if you have already completed a background check, then that is a plus!

What You Will Get to Do

Queue coordinator 2 shall possess the following capabilities to perform the following routine tasks:

• Experience working with customer technology and support requirements.
• Experience working with SLAs.
• Strong time management and communication skills.
• Ability to adapt and prioritize work independently in a dynamic environment.
• Strong interpersonal and presentation skills.
• Experience with desktop environment, local area networks, telephony, voice, land mobile radio, and/or video desired.
• Experience with ITSM tools such as Remedy, ServiceNow, Service Manager, or equivalent required.
• Experience working in a customer service role desired.

Desired Skills

• ITIL v3 Foundations certification.

Qualifications You Will Bring

• Five (5) years’ experience in customer service, help desk, or network operations center environment.
• Two (2) years supporting a large Enterprise environment.
• Two (2) years’ experience managing a customer‑facing service organization providing support across multiple locations on a 24x7 basis.