Ticket AgentCustomer Service

Gonzalez 4 Transportation Llc; Los Angeles (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Gonzalez 4 Transportation LLC in Los Angeles, CA is seeking a friendly Ticket Agent/Customer Service representative to assist passengers with ticket purchases, reservations, and travel inquiries. You will handle in-person, phone, and email communications with a focus on accuracy and courtesy.

Role requires a high school diploma, strong communication skills, and the ability to multitask in a fast-paced environment; bilingual English/Spanish is a plus for the LA market. Training provided.

Qualifications

• High school diploma or GED is required.
• Experience in customer service or ticketing preferred.
• Bilingual English/Spanish a plus in the Los Angeles market.

Responsibilities

• Assist customers with ticket purchases, reservations, and travel inquiries.
• Process transactions accurately using ticketing and point-of-sale systems.
• Provide exceptional customer service in person, over the phone, and via email.
• Handle passenger check-in, boarding procedures, and seat assignments.
• Resolve customer complaints and issues in a professional and timely manner.
• Communicate schedules, routes, fares, and travel policies to passengers.
• Maintain accurate records of ticket sales and passenger information.

Skills

Customer service

Ticketing systems

Interpersonal communication

Bilingual English/Spanish

Education

High school diploma or GED

Job description

About the Role:

Gonzalez 4 Transportation LLC is looking for an enthusiastic and customer-focused Ticket Agent/Customer Service representative to join our team in Los Angeles, CA! In this role, you\'ll be the friendly face and voice of our company, helping passengers navigate their travel experience with ease and confidence. If you love working with people and thrive in a fast-paced environment, we want to hear from you!

Responsibilities

• Assist customers with ticket purchases, reservations, and travel inquiries
• Process transactions accurately using ticketing and point-of-sale systems
• Provide exceptional customer service in person, over the phone, and via email
• Handle passenger check-in, boarding procedures, and seat assignments
• Resolve customer complaints and issues in a professional and timely manner
• Communicate schedules, routes, fares, and travel policies to passengers
• Maintain accurate records of ticket sales and passenger information

Requirements

• High school diploma or GED equivalent required
• Previous customer service, ticketing, or transportation experience preferred
• Strong communication and interpersonal skills
• Bilingual (English/Spanish) a plus in the Los Angeles market
• Proficiency with basic computer systems and point-of-sale software
• Ability to multitask and remain calm under pressure in a busy environment
• Reliable, punctual, and professional demeanor

About Us:

Gonzalez 4 Transportation LLC is a trusted transportation provider serving the Los Angeles, CA area, committed to delivering safe, reliable, and affordable travel solutions to our community. Our customers choose us for our dependability and personalized service that goes above and beyond. We take pride in building a supportive team environment where employees are valued and given the tools they need to succeed.