Customer Service Agent

Greyhound Lines, Flix; Sparks (NV); On-site; USD 20,664 - 27,552; Full time

Job summary

Greyhound Lines, Flix is looking for an enthusiastic and dependable Customer Service Agent to join our team in Sparks, NV. You\'ll be the face of one of the most iconic transportation brands in the country, helping travelers get where they need to go with ease and confidence.

Responsibilities include assisting passengers with tickets, reservations, and travel information, while maintaining a clean, welcoming service area. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• High school diploma or GED required.
• 1+ year of customer service, hospitality, or retail experience preferred.
• Strong verbal communication and interpersonal skills.
• Ability to remain calm and professional in high-volume or stressful situations.
• Basic computer proficiency and comfort with POS or ticketing systems.
• Flexible availability including evenings, weekends, and holidays.
• Bilingual candidates are a plus.

Responsibilities

• Assist passengers with ticketing, reservations, and travel inquiries at the terminal.
• Provide accurate information regarding schedules, routes, fares, and policies.
• Handle customer complaints and resolve issues in a professional and timely manner.
• Process ticket sales, exchanges, and refunds using point-of-sale systems.
• Coordinate with boarding and operations staff to ensure on-time departures.
• Maintain a clean, organized, and welcoming customer service area.
• Assist passengers with special needs, baggage questions and general travel support.

Skills

Verbal communication

Interpersonal skills

Customer service experience

Education

High school diploma or GED

Tools

POS systems

Job description

About the Role:

Greyhound Lines, Flix is looking for an enthusiastic and dependable Customer Service Agent to join our team in Sparks, NV! In this role, you\'ll be the face of one of the most iconic transportation brands in the country, helping travelers get where they need to go with ease and confidence. If you love connecting with people and thrive in a fast-paced environment, this is the opportunity for you.

Responsibilities:

• Assist passengers with ticketing, reservations, and travel inquiries at the terminal
• Provide accurate information regarding schedules, routes, fares, and policies
• Handle customer complaints and resolve issues in a professional and timely manner
• Process ticket sales, exchanges, and refunds using point-of-sale systems
• Coordinate with boarding and operations staff to ensure on-time departures
• Maintain a clean, organized, and welcoming customer service area
• Assist passengers with special needs, baggage questions and general travel support

Requirements:

• High school diploma or GED equivalent required
• 1+ year of customer service, hospitality, or retail experience preferred
• Strong verbal communication and interpersonal skills
• Ability to remain calm and professional in high-volume or stressful situations
• Basic computer proficiency and comfort with point-of-sale or ticketing systems
• Flexible availability including evenings, weekends, and holidays
• Bilingual candidates are a plus

About Us:

Greyhound Lines, now part of the Flix family, has been connecting communities and moving passengers across North America for over a century. Customers trust us for our affordability, extensive route network, and commitment to reliable travel. Our employees enjoy being part of a globally recognized brand with a supportive team culture and opportunities to grow within the transportation industry.