Ticket Agent - Box Office

The Ambassador Theatre Group US Holdings Inc; San Antonio (TX); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading company in live entertainment seeks part-time Box Office staff in San Antonio. Responsibilities include selling tickets, assisting patrons, and ensuring excellent customer service. Ideal candidates will have strong communication skills and experience in customer service. Join a team dedicated to providing memorable live entertainment experiences.

Benefits

Opportunity to purchase tickets for shows.

Paid parking.

Close proximity to public transportation.

Qualifications

• Experience with customer service and cash handling.
• Ability to provide excellent customer service in person and over the phone.
• Typing speed of at least 30 words per minute.

Responsibilities

• Selling tickets to patrons in person at the Box Office.
• Assisting patrons with ticketing needs and questions.
• Working as a team to ensure positive patron experiences.

Skills

Customer Focus

Communication

Stress Management

Attention to Detail

Bilingual Skills

Tools

Windows-based programs

Ticketmaster Systems

Job description

LOCATION : Majestic Theatre & Charline McCombs Empire Theatre, San Antonio, TX

HOURS : Part-time, flexible and extended hours, including nights, weekends, and holidays, in addition to normal office hours

COMPENSATION : $10.75-$12.00 per hour

ABOUT THE POSITION

• Selling Majestic & Empire tickets to patrons in person at the Box Office.
• Assisting patrons with ticketing needs and questions.
• Distributing will call tickets.
• Answering box office phones.
• Working as a team to ensure positive patron experiences.
• COVID vaccination and a commitment to COVID-safe practices are required.

PEOPLE, PLACES, and THINGS

• San Antonio’s beloved landmarks, the Majestic Theatre (92 years) and Charline McCombs Empire Theatre (107 years), bringing live entertainment to downtown. The Majestic Theatre was awarded San Antonio Magazine’s Best Performing Arts Venue in 2019 & 2020.
• The Box Office team collaborates with Marketing, Theatre Services, and Production teams on ticketing needs.
• This position involves working in both the main box office beside the Majestic Theatre entrance and at The Empire Box Office during show days and nights.
• Training and proficiency in Ticketmaster Systems (Host / Sales / Archtics) are essential for success in this role.
• Box office hours are 12pm-5pm Monday-Thursday, 10am-5pm Friday, and during show nights, plus 12pm on Saturdays and Sundays when shows are scheduled.

EXPERIENCE and SKILLS

• Customer relations, phone etiquette, and attention to detail.
• Knowledge of Windows-based programs.
• Bilingual skills are a plus.
• Experience with customer service and cash handling.
• Ability to provide excellent customer service both in person and over the phone.
• Capable of multitasking in a fast-paced environment.
• Typing speed of at least 30 words per minute.

COMPETENCIES

• Customer Focus
• Communication
• Stress Management / Composure

BENEFITS

• Opportunity to purchase tickets for shows.
• Paid parking.
• Close proximity to public transportation.

Nothing beats the energy and excitement of a great live performance. Our mission is to bring the best in music, theater, comedy, and more to the largest possible audience. Since 1992, we’ve grown to be a world leader in live entertainment, with 10 million attendees annually across 50 iconic venues in North America, the UK, and Germany. We partner with top creative talents and have received over 80 Tony and Olivier Awards. We operate popular theatre ticketing sites serving over 11 million customers.

People are central to our success. Our core values—Passionate, Smart, Collaborative, and Ambitious—reflect our commitment to our people. Thousands work for ATG worldwide, and their passion enables us to create memorable live entertainment experiences.

Learn more about ATG at www.atg.co.uk.

ATG’s Inclusion, Diversity, Equity, & Access Mission Statement

A Stage for Everyone

Our stages are platforms for compelling stories—stories that are for all, by all, and of all. We celebrate our differences and believe that understanding and embracing diversity makes us better global citizens. We are committed to true diversity and equality, aiming to make our venues beacons of these values in our communities. Onstage and off, we foster an inclusive culture where everyone can be their authentic selves. At ATG, we provide a stage for everyone.