Reservations Agent (remote) Scottsdale AZ or Fort Lauderdale, FL

Enchantment Resort; Virginia (MN); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic Reservation Sales Specialists to join their remote team. In this engaging role, you will assist guests by selling future room reservations and creating personalized experiences. Your expertise will help maximize revenue while ensuring guest satisfaction. With a strong focus on communication and organization, you will thrive in a dynamic environment that values flexibility and teamwork. If you're a self-starter with a passion for customer service and sales, this opportunity offers a rewarding career path with potential for growth and incentives.

Qualifications

• High school diploma required; strong verbal and written communication skills.
• Experience with Microsoft Office and Property Management Systems preferred.

Responsibilities

• Assist guests with reservations and provide personalized service.
• Book reservations and maintain knowledge of property services and rates.
• Upsell services and ensure effective guest resolutions.

Skills

Verbal Communication

Written Communication

Customer Service

Sales Techniques

Organization

Computer Literacy

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Property Management Systems

Maestro

Job description

Join our growing team of Reservation Sales Specialists at Tanzerra Resorts. This role begins at $17.00 per hour with the potential to earn monthly incentives. Experienced Specialists on average often earn an additional $1,500 or more monthly in incentive pay.

This is a remote position for candidates residing in the Scottsdale, AZ or Fort Lauderdale, FL areas.

Our unique portfolio of resorts consists of:

• Enchantment Resort – Ranked #1 Resort in Arizona, surrounded by towering red rock walls of Sedona
• Mii amo Destination Spa - Voted #1 Destination Spa in the US
• Tides Inn – Southern charm waterfront resort in Irvington, VA
• The Cove, Eleuthera – Secluded resort on two white sand beaches in the Bahamas
• Twin Farms – Nestled in 300 acres of pristine Vermont countryside

What You Will Be Doing:

• Assist guests by selling future room reservations as well as making changes to existing reservations in a knowledgeable and timely manner.
• Create a genuine, informative, and personalized guest reservations experience by accurately collecting contact information such as previous stay history, special occasions, preferences, and other pertinent information.
• Complete an in-house training course on effective selling techniques and standards, and effectively utilize these skills to maximize revenue.
• Answer all incoming calls and emails in a professional, friendly, and efficient manner.
• Develop authentic connections with potential guests in a reservation sales environment.
• Maintain complete knowledge of the properties and other information including:
• All property services offered and hours of operation.
• All accommodations, layout, décor, attributes, and locations.
• All room rates, special packages, and promotions.
• Entertainment/special events scheduled on property and in the area.
• Directions to the properties from airports and other major landmarks.
• General information, descriptions, and directions for local services, restaurants, and points of interest.
• Book all guest reservations, including guest follow-up, and obtaining all necessary information and accurately entering it into our Property Management System.
• Follow up with potential leads through phone and/or email.
• Assist and ensure effective guest resolutions, working with other departments in headquarters and on property to resolve any challenges.
• Ensure that all billing and financial transactions are accurately and efficiently carried out before arrival.
• Upsell services and offerings when appropriate.
• Must meet or exceed established performance metrics associated with this position after your probationary period has been completed (90 days).

What We Are Looking For:

• High school diploma or equivalent education required.
• Possess general computer literacy experience with knowledge of Microsoft Office and Property Management Systems (preferably Maestro).
• Ability to deal with internal & external guests while maintaining a high level of professionalism.
• Outstanding verbal and written communication skills, confident telephone skills, and etiquette.
• A self-starter able to work independently from home, have a strong eye for details, be results-driven, possess strong interpersonal and administrative skills, demonstrate self-confidence, energy, and enthusiasm.
• Excellent organizational skills and ability to handle multiple tasks without impact to the guest.
• Ability to work effectively in a team environment and with different levels of management.
• Flexibility with schedule, able to work weekends, nights, and holidays as needed.