Reservations Manager

National Black MBA Association; Florida; On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player in hospitality seeks a Reservations Manager to lead a dynamic team dedicated to providing exceptional guest experiences. This role involves optimizing room inventory, managing reservations processes, and collaborating with revenue directors to enhance profitability. With a focus on training and development, the company fosters a culture of inclusivity and growth, offering competitive salaries and opportunities for career advancement. If you are detail-oriented and thrive under pressure, this is the perfect opportunity to shine in a rewarding environment.

Benefits

Competitive salary and benefits package

Opportunities for career growth

Access to global network of resorts and hotels

Qualifications

• 3-5 years experience in reservations or front office roles.
• Strong leadership and communication skills required.

Responsibilities

• Manage and train the reservations team for high performance.
• Optimize room inventory and ensure guest satisfaction.

Skills

Leadership

Communication

Organizational Skills

Customer Service

Data Analysis

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Business Administration

Tools

Hotel Property Management Systems

Microsoft Office

Revinate

Job description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.The Reservations Manager is responsible for overseeing all aspects of the reservations department to ensure efficient and effective operations. This role involves managing the reservations team, optimizing room inventory, and ensuring guest satisfaction through accurate and timely booking processes.Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

Key Responsibilities:

• Manage Reservations Team:Lead, train, and supervise the reservations staff to ensure high performance and adherence to Hyatt's standards.
• Optimize Room Inventory:Monitor room availability and rates, ensuring optimal occupancy and revenue management.
• Guest Relations:Handle guest inquiries and resolve any issues related to reservations, providing exceptional customer service.
• Reporting and Analysis:Generate and analyze reports on reservation trends, occupancy rates, and revenue to inform strategic decisions.
• Collaboration:Work closely with the Director of Revenue to align strategies and optimize revenue.
• System Implementation:Implement and manage new systems, such as Revinate, to enhance the efficiency of the reservations department.
• Group Business Management: Focus on group business by uploading the Group Daily Room Sales (GDRS) and managing all aspects of group reservations from pre-arrival to on-property, including group billing.
• Technology Management:Utilize Hyatt's reservation systems and software to manage bookings and maintain accurate records.
• Compliance:Ensure all reservations processes comply with Hyatt's policies and procedures.

Qualifications:

• Education:Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Experience:Minimum of 3-5 years of experience in a reservations or front office role, preferably in a luxury hotel or resort setting.
• Skills:Strong leadership, communication, and organizational skills. Proficiency in hotel property management systems and Microsoft Office.
• Attributes:Detail-oriented, customer-focused, and able to work under pressure.

Desired Skills:

• Knowledge of Hyatt's reservation systems and procedures.
• Understanding of revenue management and pricing strategies.
• Ability to analyze data and generate actionable insights.
• Experience working with the Director of Revenue.
• Proficiency in implementing and managing systems like Revinate.
• Expertise in managing group business, including GDRS and group billing.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and development within Hyatt.
• Access to Hyatt's global network of resorts and hotels.