Group Rooms Coordinator - Reservations

Omni Amelia Island Resort & Spa; Florida; On-site; USD 35,000 - 55,000; Full time

Job summary

Ein dynamisches und aufregendes Arbeitsumfeld erwartet Sie in einem renommierten Resort, das für seinen exzellenten Service bekannt ist. In dieser Rolle sind Sie verantwortlich für die effiziente Bearbeitung von Gruppenbuchungen und die Unterstützung des Reservierungsmanagements. Sie werden in einem Team arbeiten, das sich durch Respekt und Empowerment auszeichnet, während Sie Ihre Fähigkeiten im Kundenservice und in der Organisation weiterentwickeln. Wenn Sie eine leidenschaftliche Person sind, die gerne anderen hilft, könnte dies die perfekte Gelegenheit für Sie sein.

Qualifications

• Vorzugsweise Erfahrung in der Luxus-Hotelreservierung.
• Ausgezeichnete Kommunikationsfähigkeiten sind erforderlich.

Responsibilities

• Verwaltung von Gruppenbuchungen und Überwachung der Zimmerverfügbarkeit.
• Zusammenarbeit mit dem Convention Service Manager und Gruppenklienten.

Skills

Kundenservice

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Multitasking

Education

Erfahrung in der Hotelbranche

Kenntnisse in Microsoft Office

Tools

Delphi

Opera ORS

Opera PMS

Microsoft Excel

Microsoft Word

Job description

Location

Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.

Omni Amelia Island Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort & Spa may be your perfect match.

Job Description

Ensure that all Group bookings are handled and processed efficiently and correctly, through consistent interactions with the Sales & Convention Services Departments. To assist the Reservations Manager and Director of Revenue Management in managing the department’s day to day activities.

Responsibilities

• Review group blocks for cut off date extensions, and ensuring the group blocks are created and monitored correctly prior, during, and post the groups dates.
• Attend weekly group pick-up meetings
• Run group arrivals lists daily for future arrival dates, and no-show reports daily.
• Check for duplicate reservations – by calling all multiple same name reservations to ensure accuracy of guest names, and any special requests.
• Check for group reservation errors – and contact caller of the reservation or group contact accordingly to obtain and verify information.
• Report to the Reservations Manager and the Director of Revenue Management.
• Work with the Convention Service Manager and Group Clients with group rooming lists, reservation changes, and group billing – according to contract and email history.
• Complete Group Commission Report, after group’s departure.
• Monitor room type availability daily.
• Monitor non-guaranteed reservations daily, and contact caller of reservation if needed. You will be responsible for canceling the reservation when required.
• Create and maintain group & transient room blocks. Ensure all reservations have correct billing, and all other necessary information.
• Complete competition rate analysis as needed.
• Take in-house reservations calls from customers and OmniRez agents requesting on property assistance or any and all other calls pertaining to room reservations.
• Monitor Internet and FIT bookings, availability, and billing. Completing commission payment requests accordingly.
• Assist in completing all VIP and internal reservations, communicating any issues to Reservation Manager or OmniRez HelpDesk Supervisor.
• Assist in completing all fax and email reservations.
• Research outstanding Travel Agent Commissions for groups.
• Research and charge for all no-shows, cancelations, and deposits.

Qualifications

• Knowledge of four-diamond / four-star customer service standards
• Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred)
• Experience with Delphi, Opera ORS, and Opera PMS (strongly preferred)
• Previous experience using passkey, nomadixcms, and iMeeting planner app (preferred)
• Proficient computer skills on Microsoft Office, Excel, and Word
• Excellent and professional communication skills
• Highly detailed, and able to maintain excellent organizational skills – while working in a fast pace environment.
• Ability to multi-task while working on up to 50-60 future groups.

Source: Hospitality Online