THRIVE Center Program Lead, Partnerships & Operations

Bay Area Community Resources (BACR); Fairfield (CT); On-site; USD 77,000 - 82,000; Full time

Benefits offered by this job

Agency and Federal Holiday pay

Dental, vision, wellness program

Life insurance

Flexible spending account

Commuter benefits

Medical Insurance

Professional development opportunities

Job summary

Bay Area Community Resources (BACR) seeks a Program Coordinator to launch and operate the THRIVE Center, coordinating partners and developing systems for smooth family access to services. You will oversee a Family Resource Navigator, coach staff, and build strong community trust.

You will lead outreach, collaboration with schools, and multi-agency coordination to ensure seamless referrals, data sharing, and effective service delivery while prioritizing equity and trauma-informed practices.

Qualifications

• Bachelor’s degree and three+ years in community-based programs, youth services, or family support, partnerships, or systems coordination.
• Experience building and maintaining collaborative partnerships with public agencies, schools, and community-based organizations.
• Demonstrated leadership through supervision, mentoring, coaching, project management, or team leadership.
• Experience with program planning, implementation, evaluation, continuous improvement, and data-informed decision-making.
• Strong verbal and written communication skills for meetings, presentations, and stakeholder engagement.
• Commitment to advancing equity, inclusion, culturally responsive practices, and family-centered approaches.
• Knowledge of trauma-informed practices, family strengthening, and systems navigation is highly desirable.
• Experience working with children, youth, families, family resource centers, schools, and community collaboratives.

Responsibilities

• Coordinate and strengthen partnerships with co-located providers, school districts, county departments, and community-based organizations to support integrated service delivery.
• Convene and facilitate partner meetings, maintain partnership agreements and workflows, and support alignment with Center goals and service commitments.
• Represent the THRIVE Center in community collaboratives, stakeholder meetings, and cross-system initiatives.
• Lead the development and implementation of Center infrastructure, including intake systems, referral pathways, data-sharing procedures, and service coordination protocols.
• Coordinate the calendar/scheduling for provider co-location at the THRIVE Center.
• Coordinate staffing, onboarding, scheduling, and operational planning in collaboration with BACR leadership.
• Supervise and provide reflective supervision to the Family Resource Navigator while ensuring trauma-informed, culturally responsive practices.
• Oversee daily Center operations to maintain a welcoming, organized, and effective environment for participants, partners, and staff.
• Support with intake, navigation, and participant engagement to ensure a seamless “no wrong door” experience.
• Lead outreach, community engagement, presentations, and relationship-building efforts to raise THRIVE Center awareness.
• Coordinate community events, partner gatherings, outreach activities, and Center celebrations.
• Provide navigation support for families with complex needs requiring multi-system coordination.
• Collaborate with partners and the THRIVE Leadership Committee to establish shared outcomes and evaluation strategies.
• Review program data, participant feedback, referral trends, and service utilization for continuous improvement.
• Use stakeholder input to identify service gaps, strengthen partnerships, and improve outcomes.
• Monitor budget expenditures, support grant implementation, and ensure contract deliverables and reporting.

Skills

Partnership development

Leadership experience

Communication skills

Equity & inclusion

Trauma-informed practices

Family-centered approaches

Facilitation and public speaking

Data-informed decision making

Education

Bachelor’s degree in Public Administration, Social Work, Human Services, Education, Psychology, Public Health, or related field

Job description

Bay Area Community Resources (BACR) seeks a Program Coordinator to launch and operate the THRIVE Center, coordinating partners and developing systems for smooth family access to services. You will oversee a Family Resource Navigator, coach staff, and build strong community trust.

You will lead outreach, collaboration with schools, and multi-agency coordination to ensure seamless referrals, data sharing, and effective service delivery while prioritizing equity and trauma-informed practices.