Thrift Store Team Lead: Merchandising & Flow

New Life Center; Fargo (ND); On-site; USD 42,000 - 52,000; Full time

Job summary

New Life Center is seeking a Team Lead for the Thrift Store in Fargo, ND. The role focuses on merchandise flow from donations to sale, pricing, and POS expertise, with cross-training across production and retail tasks.

You will oversee areas of specialization, guide team members, and provide shift oversight when management is off-site, contributing to a compassionate mission-driven environment.

Qualifications

• Customer service orientation is essential.
• Excellent attention to detail is required.
• Must be able to lift up to 50 lbs and stand for long periods.
• Able to organize and prioritize duties in a fast-paced thrift store.
• Professional personal presentation is expected.
• Demonstrated work ethic with reliable attendance and punctuality.
• Maintain a positive and friendly disposition with guests and teammates.
• Adapt positively to continuous change in a nonprofit thrift environment.

Responsibilities

• Oversee receiving, processing, and final sale of donated goods.
• Price and merchandise donated items; supervise the process in the assigned area.
• Monitor stock levels; assist with stocking and merchandising as needed.
• Provide excellent customer service on the sales floor and donation area.
• Ensure a pleasant shopping experience and efficient checkout; promote round‑ups.

Skills

Customer service

Attention to detail

Stand for long periods

Organize and prioritize duties

Professional presentation

Punctual and consistent attendance

Positive and friendly disposition

Flexibility to adapt to change

Job description

New Life Center is seeking a Team Lead for the Thrift Store in Fargo, ND. The role focuses on merchandise flow from donations to sale, pricing, and POS expertise, with cross-training across production and retail tasks.

You will oversee areas of specialization, guide team members, and provide shift oversight when management is off-site, contributing to a compassionate mission-driven environment.