Thrift Store Production Associate

Child & Family Resources; Tucson (AZ); On-site; USD 27,000 - 36,000; Full time

Job summary

Child & Family Resources, Inc. is seeking a Production Associate to support the CFR Thrift Store’s daily operations. You will receive, sort, process, and price donated merchandise, while delivering courteous service to donors and customers in a safe, organized store environment.

You will help meet production and sales goals, maintain accurate donor records, assist with cashier duties, and follow safety and loss-prevention procedures in a fast-paced team setting.

Qualifications

• High school diploma or equivalent preferred.
• Six months of retail, thrift-store, warehouse, production, or customer-service experience preferred.
• Strong customer service, communication, organizational, and interpersonal skills.
• Ability to understand and follow verbal and written instructions.
• Ability to work independently and collaboratively in a fast-paced environment with changing priorities.
• Ability to meet established productivity and quality expectations.
• Ability to work assigned schedules, including evenings, weekends, and special events.
• Valid Arizona driver's license and CFR driving requirements if driving is part of duties.

Responsibilities

• Greet and assist donors and customers in a courteous and professional manner.
• Receive donations and assist with safely loading/unloading items.
• Evaluate and sort donated items based on condition and resale standards.
• Process merchandise: sort, clean, hang, tag, price, label, and prepare for floor.
• Meet daily production, sorting, hanging, and pricing expectations.
• Maintain donor counts and provide donation/tax receipts.
• Stock, replenish, rotate, and organize merchandise and displays.
• Identify damaged or unsellable merchandise.
• Maintain clean donation, processing, storage, and sales-floor areas.
• Support cashier and POS functions and cash handling procedures.
• Help ensure efficient flow from intake to sales floor placement.
• Follow safety procedures when lifting and handling merchandise.
• Support loss-prevention and report hazards or theft.
• Collaborate with store leadership, coworkers, and volunteers to meet goals.
• Maintain regular attendance and participate in required meetings/training.
• Follow CFR policies, safety requirements, and codes of conduct.
• Perform other duties to support Thrift Store operations.

Skills

Customer service

Communication

Organizational skills

Interpersonal skills

Education

High school diploma or equivalent

Job description

GENERAL DESCRIPTION

The Production Associate supports the daily operations of the CFR Thrift Store by receiving, sorting, processing, pricing, and preparing donated merchandise for sale. This position provides courteous service to donors and customers while maintaining a safe, organized, and productive store environment and supporting established production and sales goals.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

• Greet and assist donors and customers in a courteous and professional manner.
• Receive donations and assist with safely loading and unloading merchandise from vehicles, trucks, and trailers.
• Evaluate and sort donated items based on condition, quality, safety, and resale standards.
• Process merchandise by sorting, cleaning, hanging, tagging, pricing, labeling, and preparing items for the sales floor.
• Meet established daily production, sorting, hanging, and pricing expectations.
• Maintain accurate donor counts and provide donation/tax receipts according to established procedures.
• Stock, replenish, rotate, and organize merchandise and displays throughout the sales floor.
• Identify and appropriately handle damaged, unsafe, unsellable, or unsuitable merchandise.
• Maintain clean and organized donation, processing, storage, and sales-floor areas, including general housekeeping duties.
• Support cashier and point-of-sale functions as assigned and trained, including established cash-handling procedures.
• Assist with maintaining an efficient flow of merchandise from donation intake through processing and placement on the sales floor.
• Follow established safety procedures when lifting, moving, processing, and storing merchandise and when using store equipment.
• Support loss-prevention efforts and promptly report suspected theft, misuse of agency property, safety hazards, accidents, or injuries to store leadership.
• Work collaboratively with store leadership, coworkers, and volunteers to meet production, customer service, and store goals.
• Maintain regular and reliable attendance and participate in required meetings and training.
• Follow CFR policies, procedures, core values, safety requirements, and standards of professional conduct.
• Perform other related duties as assigned to support Thrift Store operations.

REQUIREMENTS:

• High school diploma or equivalent preferred.
• Six months of retail, thrift-store, warehouse, production, or customer-service experience preferred.
• Strong customer service, communication, organizational, and interpersonal skills.
• Ability to understand and follow verbal and written instructions.
• Ability to work independently and collaboratively in a fast-paced environment with changing priorities.
• Ability to meet established productivity and quality expectations.
• Ability to work assigned schedules, which may include evenings, weekends, and special events.
• Valid Arizona driver's license and ability to meet CFR driving requirements, if driving is required as part of assigned duties.

ABILITY REQUIREMENTS:

• Ability to stand and walk for extended periods and frequently bend, stoop, reach, twist, push, and pull.
• Ability to lift, carry, push, pull, and move merchandise weighing up to 40 pounds, with or without reasonable accommodation.
• Ability to perform repetitive hand, wrist, and arm movements and maintain sufficient manual dexterity and hand-eye coordination to perform cashier, stocking, and merchandising duties.
• Ability to safely use carts, racks, dollies, and other store equipment as assigned.
• Work is performed in a fast-paced retail environment and may include exposure to dust, dirt, odors, outdoor temperatures, and donated merchandise of varying condition.

DISCLAIMER

This job description outlines the general nature and level of work required for this position and is not intended to list every duty or responsibility. Duties may change, or additional related duties may be assigned, based on organizational needs. Reasonable accommodation may be provided for qualified individuals with disabilities to perform the position’s essential functions.

Employment is contingent upon successful completion of all applicable CFR pre-employment requirements.