Thrift Store Sales & Customer Experience

Child & Family Resources, Inc.; Tucson (AZ); On-site; USD 18,000 - 21,000; Full time

Job summary

Child & Family Resources, Inc. is seeking a Retail Associate to support the CFR Thrift Store, providing courteous, professional customer service, operating the cash register, processing payments, and keeping displays tidy and inviting.

You will assist donors, stock and rotate merchandise, help with pricing, and maintain orderly sales floors while supporting store leadership and volunteers to reach sales and service goals.

Qualifications

• High school diploma, GED, or equivalent preferred.
• Previous retail, cashier, or customer-service experience preferred.
• Strong customer service, communication, and interpersonal skills.

Responsibilities

• Provide courteous, professional, and responsive service to customers and donors.
• Perform cashier and point-of-sale functions, including processing purchases, handling payments, and balancing cash drawers in accordance with established procedures.
• Answer store telephone calls and direct customers to appropriate staff or resources as needed.
• Stock, replenish, rotate, and organize merchandise on shelves, racks, and displays.
• Maintain attractive, orderly, and appropriately stocked sales-floor and cashier areas.
• Perform store recovery throughout assigned shifts, including returning merchandise to appropriate locations and maintaining organized displays.
• Assist with receiving donations, providing donation receipts, evaluating merchandise conditions, and loading/unloading items as needed.
• Provide support with sorting, processing, pricing, and preparing donated merchandise for sale as operational needs require.
• Assist with maintaining seasonal merchandise and storage areas in an organized manner.
• Support store sales goals and established customer service and productivity expectations.
• Provide direction and assistance to volunteers and program participants as assigned and help ensure established store procedures are followed.
• Maintain confidentiality of program participant, volunteer, customer, donor, and agency information as appropriate.
• Maintain clean and safe sales-floor, cashier, donation, and common areas, including designated outdoor store areas.
• Follow established cash-handling, safety, loss-prevention, and inventory-control procedures.
• Promptly report customer concerns, suspected theft, safety hazards, accidents, injuries, or other significant issues to store leadership.
• Work collaboratively with store leadership, coworkers, volunteers, and program participants to support effective store operations.
• Attend required meetings and training courses and maintain regular and reliable attendance.
• Follow and model CFR's core values and comply with agency policies, procedures, and standards of professional conduct.
• Perform other related duties as assigned to support Thrift Store operations.

Skills

Customer service

Communication

Interpersonal skills

Cash handling

Education

High school diploma or GED

Job description

Child & Family Resources, Inc. is seeking a Retail Associate to support the CFR Thrift Store, providing courteous, professional customer service, operating the cash register, processing payments, and keeping displays tidy and inviting.

You will assist donors, stock and rotate merchandise, help with pricing, and maintain orderly sales floors while supporting store leadership and volunteers to reach sales and service goals.