Thrift Store Team Lead

ICES: Data, Discovery, Better Health; Providence Forge (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Cornerstone Support Services in Virginia is seeking a dependable Team Lead to support daily store operations and act as the Manager on Duty in the absence of the Store Manager and Assistant Manager. You will oversee the performance and productivity of all employees and volunteers on-shift, ensuring smooth operations and excellent customer service.

The ideal candidate leads by example, fosters a positive team environment, maintains a clean and welcoming store, and communicates effectively with

Qualifications

• Experience in retail or customer service and team leadership.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Ability to lead by example and foster collaboration.
• Comfortable with physical tasks including lifting up to 50 lbs.
• Flexible availability including evenings and weekends.

Responsibilities

• Serve as Manager on Duty, leading staff during shifts.
• Supervise Cashier/Sales Associates to ensure accurate transactions and service.
• Oversee Stockroom staff for donation handling and restocking.
• Coordinate Donation Pickup Driver and Laborer pickups.
• Assist with opening and closing procedures, including cash handling.
• Ensure merchandise is restocked and displays are neat.
• Address customer inquiries with professionalism.
• Promote a mission-driven work culture aligned with Cornerstone Support Services’ values.
• Communicate with Store Manager and Assistant Manager on staff needs.

Skills

Retail leadership

Customer service

Staff supervision

Communication

Physical stamina

Job description

About Cornerstone Support Services:

Cornerstone Support Services is a non-profit organization dedicated to making a meaningful impact in our community. Our upscale thrift store, Thrift & Threads, is more than just a retail space—it’s a place where purpose meets passion. Every purchase and donation supports our mission, and every team member plays a vital role in creating a welcoming, uplifting environment for our customers and community.

Position Summary:

We are seeking a dependable, motivated, and service-oriented Team Lead to support daily store operations and act as the Manager on Duty in the absence of the Store Manager and Assistant Manager. This role is responsible for overseeing the performance and productivity of all employees and volunteers on-shift. The Team Lead ensures smooth operations, excellent customer service, and alignment with our mission in all areas. The ideal candidate will lead by example, foster a positive team environment, and help maintain a clean, organized, and welcoming store.

Key Responsibilities:

• Serve as the Manager on Duty, providing leadership and direction to staff during assigned shifts.
• Supervise and support Cashier/Sales Associates to ensure accurate transactions, excellent customer service, and a well-maintained sales floor.
• Oversee Stockroom Associates in receiving, sorting, tagging, and pricing donations, and ensure timely restocking of merchandise.
• Provide oversight and coordination for the Donation Pickup Driver and Donation Pickup Laborer, ensuring safe, efficient, and professional donation pickups and deliveries.
• Assist with opening and/or closing procedures, including cash handling and daily reporting.
• Ensure merchandise is restocked and displays are neat, organized, and visually appealing.
• Address customer inquiries, concerns, and feedback with professionalism and care.
• Promote a positive, mission-driven work culture aligned with Cornerstone Support Services’ values.
• Communicate effectively with the Store’s Manager and Assistant Manager regarding staff performance, inventory needs, and operational issues.

Qualifications:

• Previous experience in retail, customer service, or team leadership required.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Ability to lead by example and foster a collaborative team environment.
• Comfortable with physical tasks, including lifting to 50 lbs. and standing for extended periods.
• Flexible availability, including evenings and weekends.
• Passion for community service and alignment with the mission of Cornerstone Support Services.

Why Join Us?

• Be part of a mission-driven organization that gives back to the community.
• Gain leadership experience in a supportive, purpose-filled environment.
• Make a meaningful impact every day.
• Work with a team that values integrity, compassion, and service.