Thrift Store Manager

The Salvation Army Southern California; Billings (MT); On-site; USD 43,056 - 52,624; Full time

Benefits offered by this job

Health, vision, dental, and life insurance

Sick leave benefit

Vacation days

Floating day off

Pension Plan

Voluntary Tax-Deferred Annuity Plan (403(b))

Job summary

The Salvation Army Southern California is seeking a Thrift Store Manager in Billings, Montana. This role involves overseeing all aspects of store operations, including staff management, sales goals, and ensuring a positive customer experience. Ideal candidates will have experience in retail or management, and the position requires a commitment to The Salvation Army's mission. Salary is $23 per hour with benefits including health insurance, vacation, and a pension plan.

Qualifications

• Experience in managing workflows and team performance.
• Proven retail or operations management skills.
• Ability to assess customer service and operational effectiveness.

Responsibilities

• Lead store operations and staff performance.
• Set and monitor production and sales goals.
• Ensure safety and customer service excellence.

Skills

Organizational workflow and time management

Spreadsheet applications

Leadership and staff development

Clear communication and feedback

Sales, production, and cash handling

Education

Business, management, or retail experience

Management experience in retail or thrift operations

Job description

Job Title

Thrift Store Manager

FLSA Status

Full Time - non-exempt

Reports to

Corps Officer

Schedule

40 hours per week (Monday-Saturday overtime as needed)

Supervises

Production and sales Supervisors

Rate of Pay

$23 per hour

Closing Date

6/6/2026

Benefits

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit – 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b) plan)

Position Summary

This position is responsible for the overall operation of the Billings thrift store, including production, sales, staffing, safety, and property stewardship. Setting and meeting production and sales goals, training and evaluating staff, and ensuring strong customer service are key parts of this role. This position also supports hiring, discipline, separation decisions, public relations, and the overall appearance and maintenance of the store and property. Maintaining an environment with accountability, safety, and mission focus is essential to doing this job well.

Duties and Responsibilities

• Store leadership and performance
  • Set and monitor production and sales goals and ensure the store operates efficiently.
  • Hire, train, evaluate, coach, and when necessary recommend discipline or termination of staff in coordination with Corps leadership and HR.
  • Assign daily tasks and monitor progress toward goals.
  • Ensure quality control standards.
  • Track productivity and sales levels and report progress to the Corps Officer.
• Operations and community presence
  • Ensure staff training, safety, customer service, merchandising, property maintenance, and public relations activities are carried out effectively.
  • Oversee opening and closing, daily deposits, complaints, promotions, and overall store appearance.

Education and Experience

• Business, management, or retail experience required
• Management experience in retail, warehouse or production, or thrift operations required

Skills

• Ability to organize workflow and manage time effectively.
• Good understanding of spreadsheet applications required.
• Leadership, staff development, and operational planning ability.
• Ability to communicate clearly and provide constructive feedback to staff.
• Ability to follow written and verbal instructions.
• Ability to manage sales, production, cash handling, scheduling, and community-facing communication.

Qualities

• Creative, self-motivated, energetic, and organized
• Reliable, punctual, and safety-focused.
• Professional and courteous demeanor with donors.
• Supportive of The Salvation Army’s mission
• Able to reflect and model the high standards of our organization.

Requirements

• Driving
  • This position does require driving a Salvation Army vehicle from time to time.
  • Must be minimally 21 years of age and possess a valid in-state Driver's License.
• Background Check
  • Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army’s policies.
• Physical
  • Ability to maneuver, to remain in a stationary position, to grasp, push, pull, and reach overhead, to lift 50 pounds, to access and produce information from the computer, to operate telephone, to understand written information.
  • Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.