Store Manager

The Salvation Army Southern California

Lewiston (ID)

On-site

USD 47,000 - 53,000

Full time

14 days+

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Benefits offered by this job

Paid holidays

Vacation time

Medical, vision, and dental insurance

Life insurance policies

Retirement plan options

Job summary

A prominent non-profit organization in Lewiston, Idaho is seeking a Store Manager. This role involves leading a team, optimizing profitability, and ensuring exceptional customer service. The ideal candidate will have management experience in retail, with a focus on thrift or specialty retail. A full benefits package is provided, including health insurance, paid time off, and retirement plans.

Qualifications

Minimum two years of management experience in a retail operation.
Experience overseeing volunteers is a plus.
Thrift, consignment or distribution management experience preferred.

Responsibilities

Provide positive guidance and team building to store associates.
Develop store strategies to optimize profitability.
Manage staff, volunteers, and oversee sales and donations.

Skills

Management skills

Customer service

Organizational skills

Communication skills

Education

High School Diploma or Equivalency

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Store Manager at The Salvation Army Southern California

The Salvation Army Southern California is seeking a candidate with strong management skills to provide positive guidance and team building to our Sales and Production Associates in our Thrift Store. The role involves developing store strategies to optimize profitability, meeting sales goals by training, motivating, mentoring and providing feedback to store staff. The ideal candidate is results-driven and responsible for overall store management. Excellent customer service is required; thrift experience is a plus.

Pay range: $47,000 - $53,000 per year.

Mission

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love for God. Its mission is to preach the gospel of Jesus Christ and meet human needs in his name without discrimination.

Education And Work Experience

High School Diploma or Equivalency
Minimum two (2) years of management experience in a retail operation, merchandising and supervision of staff; experience overseeing volunteers is a plus
Minimum two (2) years of specialty retail, thrift, consignment or distribution management experience preferred; three (3) years of experience highly desired
Customer Service Experience
Computer – Software/Hardware Experience (Word and Excel, Outlook)

Scope Of Position/Essential Functions

Thrift Store Manager provides supervision, oversight, and management of store operations to generate revenues that support agency administration and programs. The manager will manage staff, volunteers, oversee sales, donation of merchandise, promotion of the store in the community, and internal fiscal controls with efficiency, effectiveness, and courtesy. This position will ensure financial success and employee satisfaction through the attainment of measurable objectives which must be accomplished to meet job demands.

Responsibilities include: management of warehouse/distribution functions and personnel; store setup; remodels and closures; and retail operations. The goal is to financially support TSA programs by producing the highest possible revenue and margin while controlling operating costs. The Manager must ensure warehouse operations and donation collections run efficiently within budget and that quality product quickly reaches the sales floor. Key success factors: meet or exceed revenue budget targets; reduce expenses through improved processes; identify and establish new business/donation opportunities; and develop personnel succession plans to support evolving business needs.

Knowledge, Skills And Abilities Required

Ability to work independently with minimal supervision; responsible, well organized, honest, and dependable
Adaptable to working with individuals of diverse backgrounds and circumstances
Maintain a professional, courteous, cooperative, welcoming manner with all individuals and demonstrate respect and a positive attitude at all times
Proficiency in operating point of sale systems; working knowledge of budgets, projections, and fiscally responsible procedures
Strong verbal and written communication skills
Knowledge of general office equipment and Windows operating system
Ability to maintain a flexible work schedule including Saturdays
Current Driver's license with acceptable driving history

Essential Duties And Responsibilities

Maintain a cooperative, friendly and helpful attitude with employees, volunteers, customers and donors
Create a positive and constructive environment throughout the Family Store by working closely with co-workers and volunteers
Ensure the safety and well-being of all employees, volunteers, customers, and donors through clear communication and application of policies and procedures
Complete and submit all required and assigned paperwork in a timely and accurate manner
Oversee and manage staff, including scheduling, hiring, supervising, coaching, performance evaluation, professional development, disciplining, and terminating as necessary
Ensure proper store and donation coverage through scheduling employee break and meal periods; review and approve employee time cards
Conduct staff training and hold staff meetings as needed
Develop, implement, and maintain efficient production system and practices to process donations, including sorting lines and other processes
Ensure appropriate sales practices are done according to current fiscal standards; this includes ringing in sales, register corrections and over-rings, credit card transactions, denials or rejected credit cards
Safeguard cash at all times; verify daily deposits, sales reports, and bank receipts
Assure the safety of employees, volunteers, customers, donors, property, and buildings; report all accidents, injuries, and safety hazards to appropriate individuals
Oversee facility maintenance: report maintenance/repair needs to supervisor, and ensure facility cleanliness both inside and out
Oversee and maintain all equipment, including the video security system
Maintain needed store supplies through approved vendors
Maintain and increase knowledge of resale, thrift, consignment, and retail trends
Oversee sales floor product merchandising to enhance store appearance and create an inviting shopping environment
Contribute to the development of revenue projections that meet and/or exceed financial goals
Resolve any/all complaints from the community concerning operational matters
Visit competition thrift/consignment stores periodically to compare product, pricing, merchandising, etc., and make recommendations to the supervisor to improve competitiveness and sales
Handle special projects as assigned

Software-related Skills

Working knowledge of Microsoft Word and Excel preferred, as well as familiarity with Outlook email. Ability to use new software programs with basic training.

Work Environment

Work is performed primarily in a heated and ventilated store setting. The noise level is low. Brief exposure to hot, cold and inclement weather when managing the receipt of donations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mathematical Skills

Must be able to perform simple calculations (addition, subtraction, multiplication, and division) and apply concepts such as ratios and percentages in practical situations.

Protect The Mission (ptm)

Must complete required online PTM Training and pass the background checks required by The Salvation Army for employment.

Driver Requirement

Must be a licensed driver with acceptable driving history. Must also complete and pass The Salvation Army Driver Safety Course.

Physical Requirements

Ability to sit, walk, stand, bend, squat, climb, kneel, stoop, balance, and twist on an intermittent or continuous basis.
Ability to grasp push, pull and reach overhead.
Ability to operate a telephone.
Ability to lift and move objects weighing up to 50 pounds.
Visual acuity within normal limits. Ability to access and produce information from a computer.
Ability to understand verbal and written information.
Qualified individuals must be able to perform the essential duties of the position with or without accommodation.
A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position.
The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

Benefits

A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance. Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered. Life and Voluntary Options: An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available. Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option. Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events. Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months’ service time. Paid Vacation: Two weeks annually for non-exempt positions; Four weeks annually for exempt positions. Accrued vacation is eligible for use after six months’ service time. Paid Holidays: 13 designated holidays + 1 floating holiday per year. The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds.

Seniority level