Thrift Store Production Lead

The Salvation Army USA Western Territory; Billings (MT); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

Sick leave

Vacation days

Floating day off

Pension plan

403(b) plan

Job summary

The Salvation Army USA Western Territory is seeking a Thrift Store Production Lead to oversee daily processing of donated goods, ensure efficient workflow, and achieve production goals in a busy store environment. This is a full-time, non-exempt role that emphasizes safety and quality control.

You will supervise and support production staff, price merchandise, and coordinate with store leadership to maintain inventory levels while maintaining a clean, safe, and productive work environment in

Qualifications

• High school diploma or equivalent preferred.
• Leadership or supervisory experience preferred.
• Experience in production, warehouse, or retail preferred.
• Forklift experience and/or certification preferred.

Responsibilities

• Supervise, support, and guide production staff to ensure efficient workflow and task completion.
• Assign daily tasks and monitor progress toward production goals.
• Sort and evaluate donated goods for quality and resale suitability.
• Price merchandise in accordance with Salvation Army pricing guidelines.
• Ensure quality control standards are met across all processed goods.
• Maintain organized production, sorting, and storage areas.
• Track productivity levels and report progress to the Production Supervisor.

Skills

Workflow organization

Time management

Pricing skills

Team communication

Instruction following

Physical stamina

Education

High school diploma or equivalent

Leadership or supervisory experience

Experience in production/warehouse/retail

Forklift experience/certification

Job description

Job Title: Thrift Store Production Lead

FLSA Status: Full Time - non-exempt
Reports to: Production Supervisor
Schedule: 40 hours per week Monday - Saturday as set by the weekly schedule
Supervises: None
Rate of Pay: $18 per hour
Closing Date: 6/6/2026

Benefits:

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit - 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit - 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b) plan)

Position Summary

The Thrift Store Production Lead is responsible for overseeing the daily processing of donated goods, ensuring efficient workflow, quality control, and achievement of production goals. This role includes supervising and supporting production staff, pricing merchandise, organizing workflow, and coordinating with store leadership to maintain adequate inventory levels. The Production Lead ensures a clean, safe, and productive work environment while upholding The Salvation Army's mission and values.

Duties and Responsibilities

• Production
  • Supervise, support, and guide production staff to ensure efficient workflow and task completion.
  • Assign daily tasks and monitor progress toward production goals.
  • Sort and evaluate donated goods for quality and resale suitability.
  • Price merchandise in accordance with Salvation Army pricing guidelines.
  • Ensure quality control standards are met across all processed goods.
  • Maintain organized production, sorting, and storage areas.
  • Track productivity levels and report progress to the Production Supervisor.
• Warehousing and Safety
  • Assist with training new production employees.
  • Operate or oversee forklift operation (forklift certification preferred).
  • Work collaboratively with retail staff to maintain adequate sales floor inventory.
  • Follow all safety and operational procedures.

Education/Experience

• High school diploma or equivalent preferred.
• Leadership or supervisory experience preferred.
• Experience in production, warehouse, or retail preferred.
• Forklift experience and/or certification preferred.

Skills

• Ability to organize workflow and manage time effectively.
• Basic math and pricing skills.
• Ability to lift 50-75 pounds regularly.
• Ability to communicate clearly and provide constructive feedback to staff.
• Ability to follow written and verbal instructions.
• Organizational and time-management skills.

Qualities

• Reliable, punctual, and safety-focused.
• Professional and courteous demeanor with donors.
• Supportive of The Salvation Army's mission.
• Able to reflect and model the high standards of our organization.

Requirements

• Driving
  • This position requires driving to fill in for Driver in their absence.
  • Must be minimally 21 years of age and possess a valid in-state Driver's License.
• Background Check
  • Continued employment will be contingent upon a biennial (every two years) background check processed in accordance with The Salvation Army's policies.
• Physical
  • Ability to maneuver, remain in a stationary position, grasp, push, pull, and reach overhead. Ability to lift 50-75 pounds, move large items, bend, reach, grasp, push, pull, and perform repetitive motions. Ability to stand for extended periods in a warehouse/production environment.
  • Qualified individuals must be able to perform the essential duties of the position with or without accommodation. Requests to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army will attempt to satisfy reasonable requests that present no undue hardship.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.