Thrift Store Supervisor

The Salvation Army USA Western Territory; Billings (MT); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

Sick leave

Vacation days

Floating day

Pension plan

403(b) plan

Job summary

The Salvation Army USA Western Territory is seeking a Thrift Store Supervisor in Billings, MT to oversee daily store and production operations, meet production goals, maintain quality, support customer service and staff, and ensure donations and merchandise are handled properly.

This full-time, non-exempt role reports to the Manager and leads Sales Associates, Production Lead, Driver, volunteers; requires high school diploma, 2+ years in retail/warehouse/production, and strong leadership.

Qualifications

• Leadership, mentoring, and team coordination skills.
• Problem-solving, decision-making, and ability to work across production and sales functions.
• High school diploma or equivalent; business coursework or degree preferred; 2+ years retail/warehouse/production experience.

Responsibilities

• Oversee staff on sales floor, production, and receiving areas to meet daily goals.
• Assist with quality assurance and customer service issue resolution; cross-department support as needed.
• Train staff, monitor performance, and provide corrective feedback; ensure safety and organization.

Skills

Leadership & mentoring

Problem solving

Education

High school diploma or equivalent

Business coursework preferred

Retail/production experience (2+ yrs)

Job description

Job Title: Thrift Store Supervisor

FLSA Status: Full Time - non-exempt

Reports to: Manager

Schedule: 40 hours per week Monday- Saturday overtime as needed.

Supervises: Sales Associates, Production Lead, Driver, Associates and volunteers

Rate of Pay: $20 per hour

Closing Date: 6/6/2026

Benefits

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit - 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit - 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b)plan)

Position Summary

This position is essential to ensuring daily store and production operations are carried out appropriately. Meeting production goals, maintaining quality standards, supporting customer service, and helping direct staff are key parts of this position. This role assists with employee training, coaching, and evaluations while helping to ensure donations and merchandise are handled properly. Maintaining an environment with a safety focus and proper staff support are key to doing this job well.

Duties and Responsibilities

• Operations and staff oversight
  • Oversee staff on the sales floor, in production, and in receiving areas to help ensure daily goals are met.
  • Assist with quality assurance, customer service issue resolution, and cross-department support as needed.
• Training and accountability
  • Help train staff, monitor performance, and assist with employee evaluations and corrective feedback.
  • Ensure work areas are safe, organized, and consistent with Salvation Army standards.

Education/Experience, Skills, Qualities, Requirements

Education/Experience

• High school diploma or equivalency required; business coursework or degree preferred
• Two or more years of retail, warehouse, or production experience required
• Supervisory experience preferred

Skills

• Leadership, mentoring, and team coordination skills
• Problem-solving, decision-making, and ability to work across production and sales functions

Qualities

• Strong work ethic
• Flexible and service oriented
• Reliable, punctual, and safety-focused.
• Ability to problem solve
• Professional and courteous demeanor with donors.
• Supportive of The Salvation Army's mission
• Able to reflect and model the high standards of our organization

Requirements

• Driving
  • This position may need to fill in for Driver in their absence.
  • Must be minimally 21 years of age and possessing a valid in-state Driver's License
• Background Check
  • Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army's policies
• Physical
  • Ability to access and produce information from the POS, to operate telephone, to understand written information
  • Ability to maneuver, to remain in a stationary position, to grasp, push, pull, and reach overhead. Ability to lift 50-75 pounds, move large items, bend, reach, grasp, push, pull, and perform repetitive motions. Ability to stand for extended periods in a warehouse/production environment.
  • Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.

Equal Employment Opportunity Statement

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor.