Thrift Store Manager

The Salvation Army Southwest Division; Billings (MT); On-site; USD 19,000 - 32,000; Full time

Benefits offered by this job

Health, vision, dental, life insurance

Sick leave

Vacation benefits

Pension after 1 year

403(b) plan

Job summary

The Salvation Army Southwest Division is seeking a Thrift Store Manager in Billings to lead daily operations, production, sales, staffing, safety and property stewardship. This role drives goals, staff development, and customer service while maintaining the store’s appearance and mission alignment.

Responsibilities include hiring, training, coaching, safety compliance, deposits, and ensuring smooth operations with Corps leadership. This is a full-time position with potential overtime as needed.

Qualifications

• Business, management, or retail experience required.
• Management experience in retail, warehouse or production, or thrift operations required.

Responsibilities

• Store leadership and performance
• Set and monitor production and sales goals and ensure the store operates efficiently.
• Hire, train, evaluate, coach staff and discipline with HR as needed.
• Assign daily tasks and monitor progress toward goals.
• Ensure quality control standards.
• Track productivity and report progress to the Corps Officer.
• Operations and community presence
• Oversee opening/closing, deposits, complaints, promotions and store appearance.

Skills

Time management

Spreadsheets

Leadership

Communication

Instruction adherence

Cash handling

Education

Business/retail experience

Management experience in retail/thrift

Job description

Thrift Store Manager

FLSA Status: Full Time - non-exempt

Reports to: Corps Officer

Schedule: 40 hours per weeks (Monday-Saturday overtime as needed)

Rate of Pay: $23/HOURS

Closing Date: 6/6/2026

Benefits

• Health, vision, dental, life as well as voluntary life and disability insurance-
• Sick leave benefit
• 1 day per month, 12 sick days per year (accrual and availability begins at hire)-
• Vacation benefit
• 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)-
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)-
• Pension Plan (after one year of continuous service)-
• Voluntary Tax-Deferred Annuity Plan (403(b)plan)-

Position Summary

This position is responsible for the overall operation of the Billings thrift store, including production, sales, staffing, safety, and property stewardship. Setting and meeting production and sales goals, training and evaluating staff, and ensuring strong customer service are key parts of this role. This position also supports hiring, discipline, separation decisions, public relations, and the overall appearance and maintenance of the store and property. Maintaining an environment with accountability, safety, and mission focus is essential to doing this job well.

Duties and Responsibilities

• Store leadership and performance
• Set and monitor production and sales goals and ensure the store operates efficiently.
• Hire, train, evaluate, coach, and when necessary recommend discipline or termination of staff in coordination with Corps leadership and HR.
• Assign daily tasks and monitor progress toward goals.
• Ensure quality control standards.
• Track productivity and sales levels and report progress to the Corps Officer.
• Operations and community presence
• Ensure staff training, safety, customer service, merchandising, property maintenance, and public relations activities are carried out effectively.
• Oversee opening and closing, daily deposits, complaints, promotions, and overall store appearance.

Education/Experience

• Business, management, or retail experience required
• Management experience in retail, warehouse or production, or thrift operations required

Skills

• Ability to organize workflow and manage time effectively.
• Good understanding of spreadsheet applications required.
• Leadership, staff development, and operational planning ability
• Ability to communicate clearly and provide constructive feedback to staff.
• Ability to follow written and verbal instructions.
• Ability to manage sales, production, cash handling, scheduling, and community-facing communication

Qualities

• Creative, self-motivated, energetic, and organized
• Reliable, punctual, and safety-focused.
• Professional and courteous demeanor with donors.
• Supportive of The Salvation Army's mission
• Able to reflect and model the high standards of our organization

Driving

• This position does require driving a Salvation Army vehicle from time to time.
• Must be minimally 21 years of age and possessing a valid in-state Driver's License

Background Check

• Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army's policies

Physical

• Ability to maneuver, to remain in a stationary position, to grasp, push, pull, and reach overhead, to lift 50 pounds, to access and produce information from the computer, to operate telephone, to understand written information
• Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.

Qualifications

• Business, management, or retail experience required
• Management experience in retail, warehouse or production, or thrift operations required (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.